Abby Foster-Nicholson
Preesall,Poulton le Fylde
Summary
A dedicated professional with expertise in cash handling, customer service, and persuasion techniques. Demonstrates composure under pressure and excels in multi-tasking within IT systems. Proven ability to foster strong customer relations and cultural awareness, coupled with self-motivation for lone working and proficiency in manual handling.
Overview
7
7
years of professional experience
2029
2029
years of post-secondary education
Work history
Hairdressing assistant
kts hairdressers
Preesall, Lancashire
2018.09 - 2019.12
- Boosted customer retention with excellent aftercare advice on hair maintenance and product usage.
- Facilitated efficient scheduling of appointments using salon software systems.
- Strengthened relationships with clients through friendly conversation during appointments.
- Demonstrated adeptness at simple styling tasks under supervision of experienced stylists.
- Aided in achieving sleek finishes by blow-drying clients' hair post-cutting or colouring services.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
Retail
Co-operative Wholesale Society
Preesall, Lancashire
2021.05 - 2023.10
- Assisted customers with product selection to ensure satisfaction.
- Provided excellent customer service to ensure repeat business.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Processed payments swiftly for improved customer experience.
- Packaged customer items carefully, ensuing merchandise safety.
children's entertainer
partingtons
fleetwood, Lancashire
2024.04 - 2024.08
- Motivated active participation with interactive storytelling sessions.
- Arranged equipment setup efficiently before each event, reducing downtime.
- Utilised a variety of props in entertaining routines, keeping interest piqued.
- Showcased excellent communication skills when liaising with parents and venue staff.
- Developed innovative games for improved social interaction among children.
- Designed creative face painting designs to enhance children's enjoyment.
- Built positive rapport with children and parents to enhance overall entertainment experience.
Delivery driver
zeera indian takeaway
knott end, Lancashire
2024.01 - Current
- Coordinated delivery schedules for optimum time management.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Navigated various routes efficiently, leading to increased route coverage.
- Reduced fuel costs with efficient route planning.
- Provided excellent customer service, enhancing company reputation.
- Completed emergency deliveries successfully despite challenging conditions.
- Maintained vehicle cleanliness for a professional appearance.
santas elf
ribby hall village
Kirkham, Lancashire
2023.11 - Current
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Worked flexible hours, covering nights, weekends and bank holidays.
- although this job is a Christmas job, it is one that I have done it for the past 2 years
Customer service assistant
Central England Co-operative
Hambleton, Lancashire
2024.10 - Current
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Managed time efficiently during peak hours to limit customer waiting periods.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Improved customer relations by managing customer complaints effectively.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Education
P&D Level 2 technical Certificate - painting and decorating
Blackpool and the Fylde college
Level 3 NVQ - hairdressing
Blackpool and the Fylde college
Level 2 NVQ - hairdressing
Blackpool and Fylde college
level 2 VRQ - hairdressing
Blackpool and the Fylde college
NVQ Level 3 - construction
Blackpool and the Fylde college
Bispham, Blackpool 2022.09 - 2024.06
GCSE - English language, English literature, Maths, combined science
Fairfield high school for girls
Droylsden, Tameside 2013.09 - 2018.06
Skills
- Cash handling
- Customer Service
- Persuasion techniques
- Composure under pressure
- Multi-Tasking in it systems
- Customer relations
- Cultural awareness
- Self-Motivation for lone working
- Manual handling
References
References available upon request.
Custom
- I participate with in the scouting network.
- I was a student rep of level 2 painting and decorating.
- I was the vice president of construction in 2021/22.
- I am FE president for the academic year 22/23 at college.
- I am a qualified first aider.
- I volunteer at my local church; I help with the music.
- I have completed my safeguarding training to become a leader for the youth group that our church run.
Timeline
Customer service assistant
Central England Co-operative
2024.10 - Current
children's entertainer
partingtons
2024.04 - 2024.08
Delivery driver
zeera indian takeaway
2024.01 - Current
santas elf
ribby hall village
2023.11 - Current
NVQ Level 3 - construction
Blackpool and the Fylde college
2022.09 - 2024.06
Retail
Co-operative Wholesale Society
2021.05 - 2023.10
Hairdressing assistant
kts hairdressers
2018.09 - 2019.12
GCSE - English language, English literature, Maths, combined science
Fairfield high school for girls
2013.09 - 2018.06
Level 3 NVQ - hairdressing
Blackpool and the Fylde college
Level 2 NVQ - hairdressing
Blackpool and Fylde college
level 2 VRQ - hairdressing
Blackpool and the Fylde college
P&D Level 2 technical Certificate - painting and decorating
Blackpool and the Fylde college