Abbie Heys
Chorley,Lancashire
Summary
Caring and supportive person committed to creating motivating and inspiring learning environments. Creative, innovative and approachable person. Proven success using visual aids and displays to increase engagement and understanding of various subjects.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Camp counsellor
Camp America
Philadelphia, United States of America
2025.06 - 2025.08
- Ensured cleanliness and hygiene standards were met, contributing to a healthy camping experience.
- Inspired self-confidence in children through leadership training sessions.
- Managed conflicts amongst campers for a harmonious environment at the campsite.
- Oversaw camper safety during adventurous activities, ensuring no harm came to any child.
- Developed strong communication skills by interacting with diverse group of campers.
- Maintained discipline and decorum at the campground, ensuring an organised experience for all involved.
- Handled administrative duties diligently; ensured smooth operation of daily routines.
- Built team spirit amongst campers through various group activities.
- Inspired positive behaviour, acting as an ambassador and role model.
General sales assistant
Matalan
Bamber Bridge, Lancashire
2023.11 - 2025.06
- Collaborated with team members to meet daily sales targets.
- Resolved customer complaints effectively, promoting positive brand image.
- Maintained a clean and organised sales floor to improve shopping experience.
- Offered additional products at the point of sale, enhancing overall revenue.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Operated POS with accuracy and precision, balancing tills with excellent cash handling.
- Assisted in the preparation of sales reports to evaluate performance metrics.
Front of house team member
Malthouse pub and restaurant
Whittle-Le-Woods, Lancashire
2023.07 - 2024.10
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Established rapport with regular diners, fostering a loyal client base.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
Hairdressing assistant
Sarah Heys Hair
Chorley, Lancashire
2019.11 - 2022.09
- Boosted customer retention with excellent aftercare advice on hair maintenance and product usage.
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
- Contributed to positive team atmosphere through open communication and collaboration.
- Promoted salon products for increased sales revenue.
- Strengthened relationships with clients through friendly conversation during appointments.
- Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
Education
Certificate of Higher Education - Health and Social Care
Runshaw College
Leyland 2021.09 - 2022.07
Diploma of Higher Education - Primary Teaching with QTS
Edge Hill University
Ormskirk 2023.09 - 2025.05
Skills
- Behavioural intervention techniques
- Adaptable teaching styles
- Parent-Teacher meeting organisation
- Standardised testing preparation
- Effective feedback
- Classroom technology use
- Patience and resilience
- Strong empathy
- Pedagogical theory
- Positive reinforcement strategies
Affiliations
Growing up, I played netball with genuine passion—it wasn't just a sport, it was where I learned the power of teamwork, resilience, and strategic thinking. Whether I was defending the post or driving the ball down the court, I thrived on collaboration and quick decision-making.
Timeline
Camp counsellor
Camp America
2025.06 - 2025.08
General sales assistant
Matalan
2023.11 - 2025.06
Diploma of Higher Education - Primary Teaching with QTS
Edge Hill University
2023.09 - 2025.05
Front of house team member
Malthouse pub and restaurant
2023.07 - 2024.10
Certificate of Higher Education - Health and Social Care
Runshaw College
2021.09 - 2022.07
Hairdressing assistant
Sarah Heys Hair
2019.11 - 2022.09