Abbie Henderson
Bere Alston,Yelverton
Summary
A dedicated professional with expertise in vehicle exchanges, inspections, and operations management, complemented by strong skills in customer relations and asset management. Proven ability to drive sales and negotiate optimal prices, ensuring excellent customer service and ethical practices. Proficient in Microsoft Office, with experience in store operations including opening, closing, payment processing, and stock management. Adept at liaising with property owners and overseeing maintenance tasks to ensure quality standards are met. Career goals include advancing within the operations management field while continuing to deliver exceptional service and results.
Overview
6
6
years of professional experience
Work history
Vehicle recovery technician
LJ's
Basildon, Essex
08.2024 - 02.2026
- Improved company reputation for prompt responses by quickly attending emergency breakdowns.
- Provided technical advice to clients, leading to better understanding and cooperation during recoveries.
- Liaised closely with police during accident recoveries, resulting in smooth operations.
- Followed detailed procedural guidelines to ensure proper handling of client vehicles.
- Adhered strictly to traffic laws whilst towing cars, ensuring public safety.
- Handled heavy lifting tasks, demonstrating physical strength and stamina.
- Remained calm and professional in challenging situations, using initiative to provide efficient resolution.
- Performed regular maintenance checks on recovery vehicles for increased longevity.
Vehicle rental assistant
Motor clean
Writtle, Essex
02.2023 - 08.2024
- Processed vehicle returns and recorded issues to enable relevant follow-up action.
- Recorded rental agreements with accurate customer information for reliable records.
- Achieved high levels of customer satisfaction to increase recommendations and repeat business.
- Valeted cars between customers to achieve excellent cleanliness and condition.
- Verified and documented driver information to quickly complete booking transactions.
- Prepared vehicles to high-quality standards for excellent customer satisfaction.
- Safety check all vehicles cars and vans
- Drove cars safely and legally between storage, pick-up and collection locations.
- Worked flexibly to cover varied branch opening hours and fill in during staff absences.
Property sales negotiator
Bairstow Eves
Witham, Essex
04.2022 - 02.2023
- Collected property data from verified sources.
- Performed detailed market research to stay updated on property trends.
- Facilitated communication between buyers, sellers, and solicitors to streamline sales.
- Assisted in planning new real estate projects and coordinated with developers for building construction.
Bartender
Witherspoon's
Rayleigh
02.2020 - 03.2022
- Made sure that the team was running smoothly and efficiently.
- Checked drink and food was up to the criteria of the company.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained bar stocks, replenishing daily as necessary.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Inspected customer identification to verify age against legal standards.
- Collected, washed and put away glassware between guests.
- Supported serving staff with fast, accurate beverage preparation.
- Completed end-of-day cleanup to reset bar for next day.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
Education
NVQ Level 2 - Sports science and personal training
Seevic College
Benfleet, Essex 02.2019 -
GCSEs - English/literature, Maths, PE, Business, sciences
Fitzwmarc academy
Rayleigh, Essex 09.2013 -
NVQ Level 1 - Public services and crimalogy
Seevic college
Thundersley, EssexSkills
- Vehicle exchanges and returns
- Vehicle inspections
- Operations and asset management
- Customer relations
- Store opening and closing
- Product and service sales
- Payment processing
- Cash handling
- Stock management
- Stocking and replenishing
- Target driven
- Excellent customer service
- Honest and ethical
- Proficient in Microsoft Office
- Communications
- Office reception
- Communicated terms and conditions to prospective buyers or tenants
- Inspected rental properties before and after tenancies, appropriately handling bond payments
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices
- Liaised with property owners and prospective new customers
- Oversaw property maintenance, working with various tradesmen to complete repairs
HOBBIES AND INTERESTS
I have a keen interest in 4x4 off-Roading and vehicle maintenance. Hiking over the moors is a new Interest, and I also love reading.
Timeline
Vehicle recovery technician
LJ's
08.2024 - 02.2026
Vehicle rental assistant
Motor clean
02.2023 - 08.2024
Property sales negotiator
Bairstow Eves
04.2022 - 02.2023
Bartender
Witherspoon's
02.2020 - 03.2022
NVQ Level 2 - Sports science and personal training
Seevic College
02.2019 -
GCSEs - English/literature, Maths, PE, Business, sciences
Fitzwmarc academy
09.2013 -
NVQ Level 1 - Public services and crimalogy
Seevic college