ANDREW CONSTANTINOU
Peterborough
Summary
Dedicated professional with expertise in leadership and team development, vehicle recovery, and roadside assistance. Demonstrates exceptional customer service excellence, problem-solving capabilities, and decision-making skills. Proficient in communication, negotiation, and incident management, with a strong focus on health and safety awareness. Adept at time management and organisation to ensure efficient operations and seamless service delivery. Committed to leveraging core competencies to drive operational success and enhance client satisfaction.
Overview
34
34
years of professional experience
1
1
Certification
Work history
Mobile Technician & Vehicle Recovery Operator
1st Class Recovery Ltd
2023.09 - 2026.04
- Handled high-volume AA roadside calls with rapid response times
- Improved customer satisfaction through clear communication and support
- Executed safe and efficient recovery operations in high-risk situations
- Supported team members in complex breakdown scenarios
Debt Counsellor
Peak Collections Ltd
2023.08 - 2023.09
- Negotiated sustainable repayment plans for clients
- Managed sensitive financial cases with professionalism
- Achieved high resolution rates on outstanding debts
Mobile Technician & Vehicle Recovery
Woodstock Motors
2020.04 - 2023.07
- Worked alongside police on major incidents
- Prepared accurate legal and insurance reports
- Maintained high safety standards in all recoveries
Driver
Driver Hire Agency
2017.05 - 2020.03
- Operated vehicles up to 7.5 tonnes safely
- Maintained compliance with transport regulations
- Adapted quickly to different client environments
Court Marshal / Enforcement Agent
DCBL Bailiffs
2014.03 - 2017.02
- Executed enforcement actions professionally
- Negotiated payment agreements effectively
- Handled conflict situations calmly
Manager Trainee
Friendly Service Recovery
2009.10 - 2014.02
- Trained staff in recovery procedures
- Ensured compliance with AA/RAC standards
- Improved team performance and efficiency
Service Administrator
Trust Ford
2007.01 - 2009.07
- Managed service bookings and workflow
- Improved customer service processes
Insurance Consultant
2002.02 - 2007.11
- Delivered insurance quotes and claims support
- Supervised and improved team output
Field Sales / Telesales
Telewest Communications
1999.02 - 2002.01
- Generated new business and increased sales
- Maintained strong client relationships
Retention Analyst
Cable & Wireless Plc
1996.09 - 1999.01
- Improved customer retention rates
- Handled escalated customer concerns
Administration Unit
Cypriot Army
1992.01 - 1996.07
- Managed official reports and complaints
- Maintained structured administrative processes
Education
Business & Finance Degree -
Barbican Tutorial College / City University
City & Guilds 383 - Automobile Mechanical Engineering
Road Transport Industry Training Board - Levels 1–6
Skills
- Leadership & Team Development
- Vehicle Recovery & Roadside Assistance
- Customer Service Excellence
- Problem Solving & Decision Making
- Communication & Negotiation
- Health & Safety Awareness
- Incident Management & Reporting
- Time Management & Organisation
Certification
- Ford Car Institute Diploma
- BTEC National Diploma
- First Aid Certified
- Manual Handling Certified
- Oxygen Therapy Trained
REFERENCES
Available upon request
Timeline
Mobile Technician & Vehicle Recovery Operator
1st Class Recovery Ltd
2023.09 - 2026.04
Debt Counsellor
Peak Collections Ltd
2023.08 - 2023.09
Mobile Technician & Vehicle Recovery
Woodstock Motors
2020.04 - 2023.07
Driver
Driver Hire Agency
2017.05 - 2020.03
Court Marshal / Enforcement Agent
DCBL Bailiffs
2014.03 - 2017.02
Manager Trainee
Friendly Service Recovery
2009.10 - 2014.02
Service Administrator
Trust Ford
2007.01 - 2009.07
Insurance Consultant
2002.02 - 2007.11
Field Sales / Telesales
Telewest Communications
1999.02 - 2002.01
Retention Analyst
Cable & Wireless Plc
1996.09 - 1999.01
Administration Unit
Cypriot Army
1992.01 - 1996.07
City & Guilds 383 - Automobile Mechanical Engineering
Road Transport Industry Training Board - Levels 1–6
Business & Finance Degree -
Barbican Tutorial College / City University