Abbie Dunlop

Worked across multiple projects within BBC News, managing timelines, deliverables and stakeholder engagement to support successful project delivery. Coordinated cross-functional teams, produced project documentation, mitigated risks and reported on progress against key milestones. Known for strong attention to detail and the ability to manage complex workstreams in fast-paced environments.

Provided consistently high standards of customer service in a fast-paced hospitality environment. Effectively managed reservations and table assignments during peak periods, balancing efficiency with guest satisfaction. Collaborated closely with colleagues to resolve customer concerns and ensure smooth service delivery.

Delivered high-quality customer service in a busy retail setting, assisting with customer enquiries and resolving issues calmly and professionally. Known for maintaining patience, professionalism and service standards when handling difficult interactions.