Abbie Drydale
Scarborough,North Yorkshire
Summary
I am adaptable and professional with strong customer-facing experience and a proven ability to deliver exceptional customer care. I have excellent communication skills, time efficiency, and can adapt to changes, with a demonstrated willingness to learn and grow. I am self-motivated, highly organised, and have a positive attitude. I thrive working as part of a team but I also have the ability to work well independently. I am friendly, approachable and can utilise my strong problem-solving abilities in fast-paced environments.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Front of house team member
Scarborough Rugby Club
Scarborough, North Yorkshire
2023.08 - Current
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Uphold thorough hygiene standards in all front-of-house areas.
- Maintained high standards of customer service during peak times.
- Promoted special offers or events to increase awareness among customers.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Enhanced guest experience with a friendly and helpful attitude.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
Level 3 extended diploma in health and social care - Health and Social care
Scarborough Sixth Form College
North Yorks, North Yorkshire 2023.09 - 2025.06
GCSEs - English, Maths, Science, History, Psychology, French, Hospitality and Catering.
Scalby school
North Yorks, North Yorkshire 2018.09 - 2023.06
Skills
- Innovative thinking
- Adapting to changes
- Customer-facing experience
- Customer care
- Communication skills
- Willingness to learn
- Time efficiency
Affiliations
- I enjoy staying active - including going to the gym, walking my dog and other fitness activities.
- Spending quality time with my family and friends.
- Visiting new places and experiencing different cultures.
Timeline
Level 3 extended diploma in health and social care - Health and Social care
Scarborough Sixth Form College
2023.09 - 2025.06
Front of house team member
Scarborough Rugby Club
2023.08 - Current
GCSEs - English, Maths, Science, History, Psychology, French, Hospitality and Catering.
Scalby school
2018.09 - 2023.06