Summary
Overview
Work history
Education
Skills
Certification
Languages
Projects/Dissertation/Thesis:
Timeline

DIKSHA MANJUNATH

Hitchin,United Kingdom

Summary

Dynamic and results-driven professional with a proven track record in leadership, organizational management, and academic excellence. As a former Customer Service Team Lead, I honed my leadership and problem-solving skills, ensuring exceptional customer satisfaction. My experience as an Investment Performance Analyst equipped me with a strong analytical mindset and the ability to derive actionable insights from complex financial data.


Moreover, my stint as an Employee Engagement Ambassador underscores my commitment to fostering a positive workplace culture. My diverse background, spanning various industries and roles, has cultivated a unique skill set that seamlessly blends leadership, analytical acumen, effective communication, and a passion for innovation.


Additionally, my roles as a Student Ambassador and Event Manager reflect my effective communication, organizational, and multitasking abilities.


Complementing my academic pursuits, I am currently engaged in the development of an online clothing store, "Style Tailored For You," showcasing my entrepreneurial spirit, adaptability, and project management skills.


This unique combination of leadership, communication, research, and entrepreneurial experience positions me as a versatile and resourceful candidate ready to bring fresh perspectives and a dynamic skill set to any challenging role. Eager to leverage my diverse background to contribute effectively to a new professional domain and drive success in a role where creativity, adaptability, and innovation are valued.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
9
9
Certification

Work history

Front of house team member

Peckers
Hitchin, Hertfordshire
02.2023 - Current
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Managed customer-related issues following company policies and procedures.
  • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Customer service team leader

IBM India
Bengaluru
06.2021 - 10.2022
  • Assisted customers in a timely and professional manner, addressing inquiries, resolving issues, and providing product information.
  • Achieved consistently high customer satisfaction ratings through effective communication and problem-solving.
  • Acted as a liaison between customers and internal teams to ensure seamless service delivery.
  • Mentored new customer service representatives, sharing insights and best practices for successful customer interactions.
  • Maintained an 'Outstanding' customer service rating.
  • Assumed ownership over team and managed work flow to meet or exceed quality service goals.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Served as an Employee Engagement Ambassador for IBM, where I played a pivotal role in fostering a positive and inclusive workplace culture. In this capacity, I actively contributed to creating an environment that prioritizes employee satisfaction, collaboration, and professional growth.

Investment Performance Analyst Associate-1

State Street
Bengaluru
12.2020 - 03.2021
  • Assisted in the evaluation of investment strategies, providing support in portfolio analysis and performance measurement.
  • Conducted research on market trends and investment opportunities, contributing to the decision-making process.
  • Prepared comprehensive reports on investment performance and presented findings to senior management.
  • Assisted in the development of investment models and tools to optimize portfolio performance.
  • Encouraged development of clear objectives and action plans.

Education

Master of Science - International Business Management

Anglia Ruskin University, Peterborough
01.2023 -

During my pursuit of a master's degree, I have actively engaged in diverse roles that reflect my passion for leadership, organization, and academic exploration. As a dedicated Student Ambassador, I took pride in representing my university, fostering a sense of community, and assisting prospective students in navigating the academic environment.


Simultaneously, my role as an Event Organizer allowed me to showcase creativity and meticulous planning in executing successful university events. As a Class Representative, I ensured effective communication between students and faculty, contributing to a positive learning environment.


Currently, I am immersed in a compelling research journey for my dissertation, focusing on the "The Case Study on the Influence of Fun-activities in the Workplace on Employee Performance." This research delves into the correlation between workplace enjoyment and overall work performance, addressing a dynamic aspect of organizational behaviour.


In addition to my academic pursuits, I am excited about an entrepreneurial venture – an online clothing store named "STFU-Style Tailored For You." Currently in the developmental phase, this endeavour is a testament to my commitment to blending academia with practical experience. I look forward to launching the store soon, aiming to provide a curated and personalized shopping experience for fashion enthusiasts.


Furthermore, I am actively exploring new avenues for research and am eager to embark on another dissertation topic that aligns with emerging trends and challenges in my field of study. This reflects my ongoing commitment to contribute valuable insights and make meaningful contributions to the academic discourse.

Bachelor of Business Administration - Finance

New Horizon College, Bengaluru
06.2017 - 10.2020

I am a dynamic and accomplished individual, consistently showcasing exceptional leadership and organizational skills throughout my academic journey. As a Class Representative, I embraced the responsibility of representing my peers, ensuring effective communication between students and faculty, and playing a crucial role in fostering a positive learning environment.


In my role as an Event Organizer, I brought forth creativity and meticulous planning, executing successful events. My ability to coordinate logistics, manage resources, and engage diverse participants significantly contributed to the success of various college events. This experience honed my organizational and multitasking skills, making me an asset in any event management capacity.


Serving as a College Student Representative, I demonstrated a commitment to student welfare and academic excellence. I effectively communicated student concerns to the administration, played an active role in decision-making processes, and contributed to initiatives aimed at enhancing the overall college experience.


Taking on the position of Finance Team Head, I displayed strong financial acumen and leadership capabilities. I efficiently managed the financial responsibilities of the team, oversaw budgeting processes, and ensured financial sustainability. My strategic approach and attention to detail significantly contributed to the success of the finance team's objectives.


As a dedicated member of the Epiphany team, I brought creativity and passion to the table. My collaborative spirit and innovative ideas contributed to the success of various projects undertaken by the team. This experience highlighted my ability to work effectively in a team-oriented environment and contribute to the realization of shared goals.


I actively contributed to the successful completion of the C2V: Customer to Vendor project done by the college Marketing Team and it showcased my ability to thrive in a dynamic and collaborative team environment. The C2V project underscored my commitment to delivering effective solutions and achieving project goals through strategic planning and diligent execution.


Earning a class rank holder position with an impressive overall GPA of 8.41 , a First Class Exemplary according to Indian Grading System , I have consistently demonstrated academic excellence. My commitment to scholarly pursuits, coupled with a strong work ethic, places me among the top performers in my class.


Overall, I consider myself a well-rounded individual who excels in leadership, organization, finance, and academic pursuits. My diverse experiences and achievements underscore my adaptability, resilience, and commitment to excellence in all endeavours.

Pre-University - PCMB

Narayana PU College, Bengaluru
08.2014 - 03.2017

Certificate of Higher Education -

The Brilliant School, Bengaluru
03.2013 - 04.2014

Skills

  • MS Word, MS PowerPoint, MS Excel
  • SAP
  • Training and development
  • Communication
  • Organizational Skills
  • Community Building
  • Research and Analytical Skills
  • Entrepreneurship
  • Collaboration
  • Project Management
  • Innovative Thinking
  • Agile Explorer

Certification


  • Certificate Of Participation in Futurpreneur 2K17.
  • Certificate Of Participation in a One-Day State Level Seminar on “Recent Trends In Accounting And Their Impact On Business”.
  • Certificate Of Appreciation in MANAGEMENT 4.0, Krupacon 2018.
  • One-Day State Level Seminar.
  • MANAGEMENT 4.0 at Krupacon 2018.
  • Certified in the Fundamentals of Business Communication.
  • Certified in the Kyndryl General Health and Safety Training.
  • Certified as Agile Explorer.
  • Certified in ITIL Service Lifecycle.
  • Certified in Microsoft Teams.
  • Certified in Microsoft Azure.
  • Certified in Cyber Security.
  • Certified in Diversity and Inclusion.
  • Certified in GDPR.


Languages

English
Fluent
Hindi
Fluent
Kannada
Native
Telugu
Native
Tamil
Native

Projects/Dissertation/Thesis:

  • National Science Project on Water Irrigation in my High School.
  • C2V: Customer to Vendor Project in my Undergraduation.
  • The Case Study on the Influence of Fun Activities in the Workplace on Employee Performance (Current Masters Level Thesis)

Timeline

Front of house team member - Peckers
02.2023 - Current
Anglia Ruskin University - Master of Science, International Business Management
01.2023 -
Customer service team leader - IBM India
06.2021 - 10.2022
Investment Performance Analyst Associate-1 - State Street
12.2020 - 03.2021
New Horizon College - Bachelor of Business Administration, Finance
06.2017 - 10.2020
Narayana PU College - Pre-University, PCMB
08.2014 - 03.2017
The Brilliant School - Certificate of Higher Education,
03.2013 - 04.2014
DIKSHA MANJUNATH