Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Abbie  Bird

Abbie Bird

Glasgow,Glasgow City

Summary

Throughout my time working I have been a reliable Crew Member with a dynamic and flexible style. I have completed high-volume orders to meet service targets. I share strong food preparation and safety knowledge which can tie into other types of work as it involves packaging procedures. I am a motivated worker who thrives in fast-paced settings. I am committed to quality work/presentation and customer service standards and I often take on challenging new roles involving essential skills, collaboration and problem-solving. I am also driven to deliver high-quality service and consistent results. I have been a loyal employee with a solid understanding of training and operations while also being a dedicated team player, and I am hands-on in task completion. Others view me as an energetic employee who is well-versed in strong communication and has on-point organisation skills while also being able to seek fast solutions to problems.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work history

Crew member

McDonald's
Glasgow, East Dunbartonshire
02.2024 - Current

Whilst I have worked in McDonald's I have learned and displayed all of the skills listed below:


  • Worked fast and accurately to meet customer needs and service goals.
  • Acted as team player by helping colleagues finish their tasks.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Handled customer complaints using quick decision-making to resolve issues while addressing questions and concerns.
  • Took orders at counter and drive-through with clear communication and professionalism.
  • Prepared food and beverages within target timeframes.
  • Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Prepared and packaged orders with precise presentation skills.


Education

GCSEs -

Bishopbriggs Academy
East Dunbartonshire
08.2019 - 12.2023

Skills

    The skills I have acquired whilst working are:


  • Health and Safety Compliance
  • Customer Service
  • Safety awareness
  • Team player
  • Cash handling
  • Product knowledge
  • Schedule management
  • Customer complaint handling
  • Till operation
  • Headset operation

References

References available upon request.

Timeline

Crew member

McDonald's
02.2024 - Current

GCSEs -

Bishopbriggs Academy
08.2019 - 12.2023
Abbie Bird