ABBEY GLENDINNING

Operations Manager | Geoamey

• Managed daily transport operations, coordinating vehicle and driver availability to meet strict service level and operational requirements.
• Oversaw workforce planning and resource allocation, ensuring appropriately qualified drivers and personnel were scheduled in line with operational demand.
• Monitored driver compliance including HGV licensing, medical certification, training requirements, and regulatory documentation to ensure full operational legality and readiness.
• Maintained accurate records of driver competency, qualifications, and certification expiry dates, ensuring timely renewals and continuous compliance.
• Coordinated recruitment and onboarding activities for drivers and operational staff, supporting workforce capacity and long-term resourcing needs.
• Acted as a key point of contact for operational escalations, resolving scheduling issues, resource shortages, and service disruptions in a fast-paced environment.
• Ensured adherence to transport regulations, company policies, and health & safety standards across all operational activities.
• Supported absence management, rostering, and duty allocation to maintain full operational coverage and service continuity.
• Worked closely with internal teams and external stakeholders to ensure efficient coordination of transport movements and operational requirements.
• Produced operational reports covering driver availability, compliance status, resource planning, and service performance to support management decision-making.
• Contributed to continuous improvement initiatives aimed at increasing efficiency, reducing delays, and improving workforce utilisation.
• Maintained a strong focus on safety, compliance, and operational reliability in all aspects of transport operations.

Operations Manager | EMR

• Led day-to-day depot operations, including dockside activities, shipping movements, and material handling operations, ensuring safe, efficient, and compliant throughput of materials.
• Managed crane lifting operations and heavy plant activities, ensuring all lifting operations were carried out safely, in line with risk assessments, method statements, and operational procedures.
• Supervised multidisciplinary teams across operations, transport, and yard activities, ensuring effective coordination of resources and achievement of operational targets.
• Maintained a strong health, safety, and environmental culture through site inspections, audits, incident investigations, and implementation of corrective actions.
• Ensured workforce competency and compliance, including monitoring licences, training records, and qualifications required for plant, lifting operations, and operational duties.
• Planned and coordinated shipping, docking, and vessel-related operational activities to ensure smooth workflow and minimal disruption to operations.
• Managed operational budgets, cost control, and resource allocation to maximise efficiency and productivity.
• Implemented continuous improvement and lean initiatives to improve safety, reduce waste, and increase operational performance.
• Produced and reviewed operational reports covering productivity, safety performance, compliance, and workforce activity to support management decision-making.
• Liaised with customers, contractors, and internal stakeholders to ensure operational requirements and service levels were consistently met.
• Supported recruitment, workforce planning, and training coordination to ensure operational readiness and continuity of service.
• Ensured compliance with relevant regulations, company standards, and industry best practices across dock operations and lifting activities.

• Led the day-to-day operation of a high-turnover retail store, delivering strong sales performance and consistently high standards
• Held full P&L accountability, managing budgets, labour planning, cost control, and margin performance
• Drove store KPIs including sales, availability, waste, shrink, productivity, and customer experience
• Managed end-to-end stock control and availability, ensuring accurate ordering, replenishment, rotation, and inventory integrity
• Planned and controlled labour to meet trading demands while maximising productivity and cost efficiency
• Led, trained, and developed store management and colleague teams through coaching, performance management, and succession planning
• Ensured full compliance with health & safety, food safety, and company operational standards, achieving strong audit results
• Delivered excellent store standards through effective routines, merchandising, and space management
• Managed recruitment, onboarding, and colleague engagement to build a high-performing, motivated team
• Responded effectively to operational challenges, maintaining pace, standards, and service in a fast-moving environment
• Implemented continuous improvement actions to improve efficiency, reduce waste, and enhance commercial performance