Summary
Work History
Skills
Timeline
Generic

Abbey Gartshore

Summary

Customer-focused professional with expertise in customer service, administration, and communication. Demonstrated ability to handle sensitive information and support diverse groups in fast-paced environments. Committed to delivering high standards of service and continuous professional development.

Work History

Student loans company

Student Loans Company
  • Assess and process student finance applications under SLC regulations each day.
  • Handle sensitive customer data while meeting GDPR requirements consistently.
  • Provide prompt guidance to students and parents on funding outcomes.
  • Investigate and resolve complex queries using written correspondence professionally.
  • Liaise with internal departments to validate documentation and confirm eligibility.
  • Work toward daily and weekly performance targets to maintain standards.
  • Support process improvements and share best practices with colleagues regularly.
  • Complete ongoing training to stay current with policy and procedures.

Sales assistant (Apprentice)

Savers Health and Beauty
  • Assisted customers with product queries, promotions, and purchase decisions daily.
  • Operated the till, processed cash and card payments, and handled refunds.
  • Restocked shelves and displays, keeping items faced up and correctly priced.
  • Maintained store cleanliness and presentation to meet company expectations.
  • Promoted special offers to spark customer engagement and drive sales.
  • Followed health, safety, security, and hygiene procedures for product handling.
  • Built health and beauty product knowledge through on-the-job learning.
  • Collaborated with team members to meet daily sales and operations targets.

Sales assistant

OneOOne Convenience store
  • Delivered friendly customer service for purchases and resolved day-to-day enquiries to enhance customer satisfaction.
  • Processed cash and card payments on till and completed refunds.
  • Collaborated with a small team to achieve daily sales targets and maintain operational efficiency.
  • Restocked shelves and displays, faced products, and ensured pricing accuracy for improved shopping experience.
  • Kept shop floor, till area, and stockroom clean and well organised.
  • Checked deliveries against delivery notes and reported any discrepancies.
  • Followed age-restriction policies when selling alcohol, tobacco, and lottery products.
  • Applied store security procedures and reported incidents or suspicious activity.

Skills

  • Data protection
  • Data privacy
  • Process improvement
  • Customer service
  • Problem-solving
  • Team collaboration
  • Performance management
  • Cash handling

Timeline

Student loans company

Student Loans Company

Sales assistant (Apprentice)

Savers Health and Beauty

Sales assistant

OneOOne Convenience store

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Abbey Gartshore