Aasha Karki
London,United Kingdom
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Customer Service and Preparation Assistant
The BUK Kitchen
Camden Town
02.2025 - 04.2025
- Provided excellent customer service by assisting customers with orders, addressing inquiries, and ensuring a positive dining experience.
- Prepared and packaged food items efficiently while adhering to food safety and hygiene standards.
- Managed customer transactions accurately using point-of-sale systems and handled cash and card payments.
- Collaborated with the kitchen team to maintain smooth operations during busy periods and ensure timely order fulfillment.
- Ensured cleanliness and organization of the preparation area, following health and safety guidelines.
Waitress/ Cashier
The Burger House and Crunchy Fried Chicken
Bhairahawa
01.2020 - 12.2024
- Ensured smooth restaurant operation by effectively managing reservations system.
- Collaborated with kitchen staff to ensure order accuracy.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Packaged customer items carefully, ensuing merchandise safety.
- Collaborated closely with store management for daily operations success.
- Resolved customer complaints professionally leading to higher retention rates.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Assisted customers with enquiries to enhance their dining experience.
- Trained new cashiers on store policies and procedures to maintain standards.
Education
Bachelor of Science -
Butwal Multiple Campus
01.2014 - 12.2019
HBO - Higher Secondary Education
New Horizon College
01.2012 - 12.2014
School Leaving Certificate -
New Horizon Higher Secondary School
Skills
- Adaptable
- Attention to detail
- Strong communication skills
- Communication
- Dedicated
- Interpersonal skills
- Problem-solving skills
- Team player
- Collaboration
- Cash handling
- Kitchen
- Customer satisfaction
- Customer service
- Excellent customer service
- Customer transactions
- Food safety
- Hospitality
- Hygiene
- Health and safety
- Customer Service
- Data Entry
- Training and Development
- Microsoft Office
- Technical writing
Languages
English
Fluent
Hindi
Advanced
Nepali
Native
Personal Information
- Place of birth: Palpa
- Date of birth: 01/05/97
- Gender: Female
- Nationality: Nepalese
- Marital status: Married
Certification
Food Safety and Hygiene for Catering (Level 2) V4.5
Timeline
Customer Service and Preparation Assistant
The BUK Kitchen
02.2025 - 04.2025
Waitress/ Cashier
The Burger House and Crunchy Fried Chicken
01.2020 - 12.2024
Bachelor of Science -
Butwal Multiple Campus
01.2014 - 12.2019
HBO - Higher Secondary Education
New Horizon College
01.2012 - 12.2014
School Leaving Certificate -
New Horizon Higher Secondary School
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