Technology
Aaron Tomsett
Technical Support Engineer
Basingstoke
Summary
Enthusiastic Technical Support Engineer eager to contribute to team success through hard work, attention to details and excellent organisational skills with a track record of increasing service quality and customer satisfaction. A team player, able to adapt and learn new processes quickly.
Overview
13
13
years of professional experience
Work History
Process Operator (Manufacturing)
Thermo Fisher Scientific
04.2021 - 04.2022
- Followed the defined processes to create a batch manufacturing record, print labels, use appropriate materials and equipment to build the required product.
- Actively engaged in regular performance and development conversations and act on feedback.
- Understood the performance metrics, safety metrics, and practices for the department.
Commissioning Engineer (Trainee)
Smoothflow Commissioning
01.2016 - 01.2017
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word, Excel, Visio and other software tools to create documents and other communications.
Marine Electrician (Assistant)
Self-employed
01.2014 - 01.2016
- Completing electrical engineering tasks as assigned by the engineer.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Client Services Manager
Sirec Technologies
01.2008 - 01.2011
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Monitored business critical services to provide proactive response, minimising downtime and identifying key areas for improvement.
IT Services Support
Circle Britannia
01.2006 - 01.2008
- Provided IT support to 100+ non-technical call centre staff through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Computer Skills Tutor
The Learning Company
01.2006 - 05.2006
- Led computer skills training sessions for groups of adults
- Taught basic computer skills, including word processing, spreadsheets, and databases
- Used various instructional methods to help students learn and retain information
Help-desk Manager
Hexagon Computers
01.2005 - 01.2006
- Managed an 8 person team supporting several SME organisations.
- Manage work queue and job priority of help-desk staff, liaise with clients and ensure internal targets and SLAʼs are met.
- Liaise with 3rd party support to ensure fulfillment of support calls.
Security Consultant
Norman Data Defense
01.2003 - 01.2004
- Provided customer facing support for home and corporate UK user base.
- Employed expert knowledge of network and desktop security and computer malware, spam, and exploits.
- Provided clear and concise communication of these concepts and solutions of technical problems to user base.
Project Coordinator
Weight Watchers UK
01.2002
- Maintained up to date bug list and produced reports for Project
Managers. - Corresponded with beta testers, liaising with Project Managers in the UK and US to ensure project fulfillment.
Technical Support Engineer
01.2000 - 01.2002
- Provided desktop, server, database, and network support to internal users.
- Developed company intranet to provide realtime reporting on customer database.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Level 2 Award - Principles of Business Administration
BCoT
Basingstoke 03.2020 - 03.2020
Level 2 Award - Working Within The Private Security Industry
BCoT
Basingstoke 03.2020 - 03.2020
Level 2 Award - Small Business Startup
BCoT
Basingstoke 12.2020 - 12.2020
High School Diploma -
Tring Secondary Mixed
Tring, HertfordshireNo Degree - Waldorf/Steiner Teacher Education
Ysgol Steiner Eryri
Tremadog, N. WalesSkills
Advanced computer skills
Complex computer environments
Mechanical skills
Excellent interpersonal skills
Helpdesk support
Remote Diagnostics
Technical fault tracking
Interests
AI research/programming
Music festivals/gigs
Yoga
Camping/hiking
Timeline
Process Operator (Manufacturing)
Thermo Fisher Scientific
04.2021 - 04.2022
Level 2 Award - Small Business Startup
BCoT
12.2020 - 12.2020
Level 2 Award - Principles of Business Administration
BCoT
03.2020 - 03.2020
Level 2 Award - Working Within The Private Security Industry
BCoT
03.2020 - 03.2020
Commissioning Engineer (Trainee)
Smoothflow Commissioning
01.2016 - 01.2017
Marine Electrician (Assistant)
Self-employed
01.2014 - 01.2016
Client Services Manager
Sirec Technologies
01.2008 - 01.2011
IT Services Support
Circle Britannia
01.2006 - 01.2008
Computer Skills Tutor
The Learning Company
01.2006 - 05.2006
Help-desk Manager
Hexagon Computers
01.2005 - 01.2006
Security Consultant
Norman Data Defense
01.2003 - 01.2004
Project Coordinator
Weight Watchers UK
01.2002
Technical Support Engineer
01.2000 - 01.2002
High School Diploma -
Tring Secondary Mixed
No Degree - Waldorf/Steiner Teacher Education
Ysgol Steiner Eryri