VINETHHARI B M
Salford,India
Summary
A resilient and self-motivated professional with advanced computer skills and exceptional communication abilities. Demonstrates strong product knowledge and excels in active listening and rapport building, ensuring effective interactions and customer satisfaction. Committed to leveraging these competencies to achieve career growth and contribute positively to organisational goals.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work history
Process Associate
Prochant India
Chennai,TN, INDIA
12.2022 - 05.2023
- Ensures receipt and validity of all documents needed in order to prepare and submit all billing and claims accurately.
- Responsible to understand benefits verification and prior authorization numbers, date spans, and HCPC unit calculations.
- Completes and submits all necessary insurance forms and electronic claims to process them in accordance to timely filing requirements set by all third-party payers.
- Provides all necessary documentation required to expedite payments. This includes, but not limited to, demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians
- Coordinates with inter-departmental associates to obtain appropriate documentation as needed for billing.
- Communicates with supervisor on daily and/or weekly basis regarding any outstanding claims issues related to system, authorizations, wrong pay plans, nursing notes.
- Conducts frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers as needed. Managed over 50 customer calls per day.
Assistant Client Partner
Access Healthcare
Chennai,TN, INDIA
01.2022 - 12.2022
- Performed pre-call analysis and checked status by calling payer or using IVR or web portal services.
- Recorded after-call actions and performed post call analysis for claim follow-up and had increased sales by 10%.
- Provided accurate product/services information to customer, research available documentation including authorization , nursing notes , medical documentation on clients systems, interpret explanation of benefits received, etc prior to making call .
- Performed analysis of accounts receivable data and understand reasons for underpayment, days in A/R , top denial reasons, use appropriate codes to be used in documentation of reasons for denials/underpayment..
Business Development Associate
Think & Learn Pvt Ltd -BYJUS
Chennai,TN, INDIA
10.2021 - 12.2021
- Handled sales and coordinate transition and delivery of product and services.
- Contacted over 30 customer per day via cold calling, emailing and internet research.
- Identifying and qualifying new customers as per company as per company's policies and business model.
- Set up meetings , counselling students on Think and Learn Private Limited unique way of learning and assist them to become premium subscribers.
Customer Relationship Officer
Bharti Airtel limited
Chennai,TN, INDIA
03.2021 - 09.2021
- Handle customer inquiries both telephonically and by email.
- Process clients order and ensure delivery.
- Research required information using available resources , manage and resolve customer complaints.
- Maintained complete and accurate customer correspondence data.
- Answered average of 40 calls , emails and faxes per day , addressing customer inquires, solving problems and providing product information.
Education
B.E - Aeronautical Engineering
Sathyabama University
Chennai,TN,INDIA. 01.2014 - 01.2018
Diploma - Assistant Flight Dispatcher
Madras Flying Club Aviation Academy
Chennai,TN,INDIA.09.2019
Skills
- Resilience
- Advanced Computer Skills
- Self-Motivated
- Communication Skills
- Product knowledge
- Active listening and rapport building
Language
English
Tamil
Timeline
Process Associate
Prochant India
12.2022 - 05.2023
Assistant Client Partner
Access Healthcare
01.2022 - 12.2022
Business Development Associate
Think & Learn Pvt Ltd -BYJUS
10.2021 - 12.2021
Customer Relationship Officer
Bharti Airtel limited
03.2021 - 09.2021
B.E - Aeronautical Engineering
Sathyabama University
01.2014 - 01.2018
Diploma - Assistant Flight Dispatcher
Madras Flying Club Aviation Academy
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