AARON PATTERSON
Bolton
Summary
I am an enthusiastic and self-motivated individual, who is effective under pressure and is used to working in a demanding customer focused environment with complex issues in Service Delivery. I have a keen attention to detail, even when the task is time sensitive. I am also a quick and effective learner who continually seeks opportunities to expand knowledge and skills, for example I continually seek to enhanced my skillset . I possess strong leadership capabilities and I am someone others look to for support and guidance. Since then I have become a key member of my team, supporting both my manager and my team mates to deliver excellent customer service. In a very short period of time I have become one the experienced members of the team who colleagues look to for support and guidance. I am always eager to take on new skills and learn as much as I can about my role to strengthen my abilities to deliver the key metrics for the team. I have taken on Broadband and Gfast and have volunteered for Soft dig, Cobra rodding and Hot site training to enhance this. From 2017 I become the senior engineer for the local team which was good and enhance my skills more .
Overview
13
13
years of professional experience
Work history
Senior engineer
BT - Openreach
Bolton
2014.03 - Current
- Upon joining Openreach I joined a NOTV team
- I quickly became one of the top performers on the team and someone the other team members looked to for support and guidance due to my experience
- I joined a regional team in September 2015 and quickly adjusted to the demands
- Within 12 months I had taken on the UG skill as I looked to develop as an engineer.
- Adhered to health and safety practices at all times to reduce risk of injury.
- Produced network proposals and executed proposed solutions.
- Travelled to off-site locations to complete necessary service work.
contract engineer
BT Openreach
2012.09 - 2014.03
- Contracted to BT Openreach, installing new phone lines within the network
- The objectives of this profession is to ensure these phone lines are implemented in time and completed at the highest standard
- The experiences I have learnt from this profession are that you need to be very accurate and efficient to do the job.
Hays - BT Openreach
2011.03 - 2012.08
- Contracted to BT Openreach by Hays, Installing new phone lines, repairing faults within the network, ensuring and maintaining telephone networks were running smoothly
- This job further demonstrated the significance of completed objectives to specific deadlines, whilst also documenting computer records of the completed jobs.
Irecruit Services
2010.10 - 2011.02
- Whilst working for Irecruit Services, I was as assigned as a supervisor responsible for 30 members of staff
- The importance of this job was to ensure all staff was accounted for, furthermore my job consisted of motivating staff and to lead by example
- The most important duty of my job role was to guarantee key targets were meet.
Education
GCSEs -
Mount ST. Josephs School
2001
Skills
- Fault finding and diagnosis
- Fault finding
- Network crisis intervention
- Communications cabling
- Network updates
- Equipment installation and service
- Line testing
- Maintenance and repair
Interests
Hobbies and interests
, In my spare time I enjoy to go karting, driving sports cars and anything to do with the mechanical side of cars. Previously being an Army Cadet I love the open countryside, I enjoy working away seeing different parts of the country. I have a passion for computers and technology.
Timeline
Senior engineer
BT - Openreach
2014.03 - Current
contract engineer
BT Openreach
2012.09 - 2014.03
Hays - BT Openreach
2011.03 - 2012.08
Irecruit Services
2010.10 - 2011.02
GCSEs -
Mount ST. Josephs School