Aaron Hawthorne

• Improved efficiency with regular maintenance of workshop equipment.
• Enhanced overall vehicle functionality through regular system checks.
• Kept up-to-date with latest industry developments for professional growth and enhanced service delivery.
• Followed manufacturer repair guidelines strictly, ensuring top-notch work quality.
• Delivered excellent customer service, resulting in repeat business.
• Resolved complex mechanical issues, boosting customer trust in the services.
• Conducted comprehensive pre-delivery inspections for maximum customer satisfaction.
• Performed routine services on vehicles, leading to prolonged vehicle lifespan.
• Built strong rapport with vendors to acquire favourable pricing and delivery timelines on parts and supplies.
• Contributed to zero-accident working environment, adhering to LOLER, OSHA and internal safety policies across all tasks.

I have a level 2 IMI qualification in light vehicle maintenance and repair this is where i learnt the common principles and work standards needed to maintain, repair and upkeep the service requirements of a vehicle and how to do this safely and effectively

During this time as well I also obtained an IMI level 1 qualification in paint and body for light vehicles, this allowed me to learn how to identify the sort of damage a vehicle has obtained and how to rectify

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Maintained customer satisfaction with timely and efficient service delivery.
• Identified mechanical issues rapidly for speedy resolution.
• Performed routine services on vehicles, leading to prolonged vehicle lifespan.
• Ensured safety standards for smooth MOT testing.
• Assisted colleagues to complete complex repairs, enhancing teamwork within the garage.
• Followed manufacturer repair guidelines strictly, ensuring top-notch work quality.
• Improved efficiency with regular maintenance of workshop equipment.
• Carried out full technical and diagnostic tests to assess vehicle issues and provide best-possible resolutions.

• Completed online Health & Safety Induction and Training
• Collaborated with the team in the workshop and conducted small tasks as directed by the supervisor
• Observed and helped two senior technicians in the workshop
• Helped in the parts department to ensure the smooth running of the department to help improve the efficiency of the workshop
• Observed and helped with the refurbishment of alloy wheels, removed a bumper ready for paint work and sanded down new bumpers ready for the paint shop
• Observed MOT's being carried out and helped to do the safety checks, such as assessing the seatbelts, checking tire treads, checking oil levels, and topping up if needed
• Learnt what software was used in different departments of the company and how to use them effectively
• Shadowed the Service Reception Manager and learnt customer service skills, how jobs are allocated to technicians, and how customer cars are booked in for specific work.