Dalia Hasan
Summary
As an experienced professional in customer relations and sales, I take pride in building strong relationships with customers, driving sales, and delivering exceptional service. I have successfully led a team of customer relations associates, implementing strategies to improve service standards and streamline processes. My focus has always been on understanding customer needs, resolving issues efficiently, and providing tailored solutions that align with business goals. I am passionate about creating positive customer experiences that foster loyalty and enhance the organisation's reputation.
Overview
7
7
years of professional experience
Work History
Sales Associate
Mamas and Papas
08.2024 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
TJ Hughes
08.2023 - 04.2024
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained a calm demeanour and professionally managed issues in complicated, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Team Leader
Emads
07.2018 - 12.2022
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
A-Levels -
Cardinal Newman College
Preston, Lancashire07-2022
GCSE -
Preston Muslim Girls High School
Preston, Lancashire07-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Complaint resolution
- Managing operations
- Data entry and technical support
- Customer account management
Languages
English, Arabic
Native language
Timeline
Sales Associate
Mamas and Papas
08.2024 - Current
Sales Associate
TJ Hughes
08.2023 - 04.2024
Customer Service Team Leader
Emads
07.2018 - 12.2022
A-Levels -
Cardinal Newman College
GCSE -
Preston Muslim Girls High School
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