Dalia Hasan
Preston,Lancashire
Summary
Highly skilled graduate with expertise in administration, customer relationship management and problem-solving. Demonstrates exceptional attention to detail and excels in database management and IT troubleshooting. Adept at providing and receiving constructive criticism, and showcasing technical proficiency to enhance operational efficiency, I am currently seeking to start a career in administration after completing my degree.
Overview
2
2
years of professional experience
Work history
Supervisor
Mamas and Papas
Preston, Lancashire
08.2024 - Current
- Coordinated with other supervisors to maintain consistency across shifts.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Improved team efficiency by implementing new scheduling practices.
- Delegating tasks appropriately balanced the workload among team members.
- Assisted in the recruitment process for hiring quality staff members.
- Reduced in-store complaints by 30% through quality service and extensive knowledge of products.
- Increased sales by 15% through weekly/monthly data and trend analysis.
- Promoted client satisfaction by delivering exceptional customer service.
Supervisor
TJ Hughes
Preston, Lancashire
08.2023 - 04.2024
- Displayed outstanding personal presentation and customer service in customer-facing role. Worked checkout and floor sales during peak seasonal trade periods.
- Resolved customer queries using active listening and problem-solving skills.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
- Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
Political Affairs Intern
The Borgen Project
Manchester
03.2023 - 12.2024
- Conducted research on assigned topics, generating comprehensive, factual content.
- Interviewed individuals by phone, Skype and in person for human nature stories for weekly newspaper column.
- Ensured content contained clear message that aligned to company standards by editing and proofreading content before publishing.
- Investigated stories in detail, sorting through extensive records to locate key information.
- Verified grammar and quality of completed works against editorial standards and made adjustments.
- Successfully delivered on tasks within tight deadlines.
Education
Bachelor of Arts - philosophy
University of Manchester
Manchester 09/2022 - 05/2025
A-Levels -
Cardinal Newman College
Preston07.2022
GCSEs -
Preston Muslim Girls High-school
Preston, Lancashire07.2020
Skills
- Customer relationship management systems
- Microsoft office suite proficiency
- Attention to Detail
- Order processing
- Database management
- IT troubleshooting
- Customer services excellence
- Constructive criticism
- Technical proficiency
- Cost-reduction strategies
Timeline
Supervisor
Mamas and Papas
08.2024 - Current
Supervisor
TJ Hughes
08.2023 - 04.2024
Political Affairs Intern
The Borgen Project
03.2023 - 12.2024
Bachelor of Arts - philosophy
University of Manchester
09/2022 - 05/2025
A-Levels -
Cardinal Newman College
GCSEs -
Preston Muslim Girls High-school
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