Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Yonis Ali

London

Summary

Highly dependable and vigilant Security Professional with a strong background in customer assistance, access control, and front-of-house concierge services. Experienced in maintaining secure environments across retail, commercial, and residential settings. Skilled in conflict de-escalation, incident reporting, and emergency response procedures. Known for strong situational awareness, clear communication, and a calm, professional demeanour under pressure. Committed to upholding safety protocols while delivering excellent service to clients, staff, and the public.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Customer Assistant

Green Valley Supermarket
London
01.2024 - 09.2024
  • Delivered excellent customer service by assisting with inquiries, resolving complaints promptly, and ensuring a positive shopping experience for a high volume of daily customers.
  • Operated cash registers and POS systems, handled cash and card transactions accurately, and balanced tills at the end of shifts, maintaining full accountability and attention to detail.
  • Maintained stock levels and product displays, replenishing shelves efficiently while adhering to merchandising standards and checking for expired or damaged items.
  • Collaborated with team members during peak hours to ensure smooth store operations, demonstrating strong teamwork, time management, and adaptability across multiple departments.

Security Officer/CCTV Operator

Kidzania London
London
06.2021 - 01.2024
  • Monitored premises and ensured the safety of clients, employees, and property by conducting routine security patrols and surveillance of the facility.
  • Responded to emergencies, providing immediate assistance and liaising with local law enforcement or emergency personnel as needed.
  • Operated security systems, including access control, alarm systems, and video surveillance cameras, to identify and respond to potential security breaches.
  • Prepared and submitted detailed security reports, documenting all incidents and responses, maintaining accurate logs of shifts and patrols.
  • Consistently recognised for maintaining a proactive approach, ensuring all incidents were addressed and resolved promptly, with zero security breaches over a 12-month period.

Concierge

Hyde
London
06.2020 - 07.2021
  • Guest Assistance: I was the first point of contact for guests upon arrival and throughout their stay. I addressed any inquiries, offering recommendations on local attractions, dining options, and entertainment based on individual preferences.
  • Problem Resolution: Whether assisting with special requests, resolving booking issues, or finding creative solutions to challenges, I always worked to ensure the highest level of guest satisfaction.
  • High-Level Customer Service: I upheld the highest standards of customer service, fostering positive guest interactions through attentive listening and proactive engagement. I always aimed to exceed expectations and ensure every guest felt valued and appreciated.
  • Worked collaboratively with front desk, housekeeping, and other departments to ensure smooth, high-quality guest experiences.


Education

GCSEs -

Capital City Academy
London
09.2013 - 07.2018

Certificate of Higher Education - Business Studies

Capital City Academy
London
09.2019 - 06.2021

Skills

  • Excellent customer service and interpersonal communication
  • Strong time management and organisational abilities
  • Conflict resolution and de-escalation techniques
  • Teamwork and collaboration in fast-paced environments
  • Access control and premises monitoring
  • Incident reporting and emergency response coordination
  • Front desk and concierge service proficiency
  • High level of situational awareness and attention to detail

Affiliations

  • MMA
  • Team Sports
  • Crime Documentaries

Certification

Door Supervisor License

CCTV License

Emergency First Aid At Work

References

References available upon request.

Timeline

Customer Assistant

Green Valley Supermarket
01.2024 - 09.2024

Security Officer/CCTV Operator

Kidzania London
06.2021 - 01.2024

Concierge

Hyde
06.2020 - 07.2021

Certificate of Higher Education - Business Studies

Capital City Academy
09.2019 - 06.2021

GCSEs -

Capital City Academy
09.2013 - 07.2018

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Yonis Ali