CHARMAINE NOMPILO ZUMA
Rainham
Summary
Charmaine Nompilo Zuma is an award-winning Logistics & Supply Chain enthusiast leading the Continuous Improvement and Operational Excellence of Wincanton’s (now part of GXO) Greenford Shared-User Site to Improve its operational excellence & lean six sigma score by 80% securing two prestigious awards: Most Improved Site in the Grocery & Consumer Sector and The Most Improved Site in the entire Wincanton network. Charmaine holds a Bachelor of Commerce Degree in Supply Chain Management and a Chemical Engineering Diploma from the MANAGEMENT COLLEGE OF SOUTHERN AFRICA and MANGOSUTHU UNIVERSITY OF TECHNOLOGY respectively. Charmaine further has more than TWELVE (12) years’ experience working as a Chemical Process Controller and as a Sales and Marketing Consultant. Charmaine always believes that her hands-on experience coupled with the growing knowledge gained during her studies and during field work prepared her to make a solid contribution in any Supply Chain Management related field . With a solid foundation in Supply Chain, Charmaine is always prepared to put her knowledge and abilities to deliver the best results in everything that she does, while gaining immeasurable experience and skills to advance in her career pursuit. Charmaine is a self-motivated, goal orientated, driven and persistent individual who believes in uplifting and empowering others through the knowledge she has acquired, and expertise gained over time.
Overview
18
18
years of professional experience
Work History
Transport Operational Support-Fleet Management
Wincanton/GXO
Basildon, ESS
09.2025 - Current
- Managing fleet compliance with DVSA, O- License, and roadworthiness standards.
- Supporting driver compliance (tachograph hours, defect reporting).
- Monitoring PMI schedules, MOTs and defect rectification to minimize vehicle downtime.
- Managing a fleet of 100 trailers + units across the Sainsbury’s network.
- Producing reports for fleet performance and financial tracking.
- Vehicle tracking & control on Microlise system.
- Using telematics data to identify inefficiencies and optimise routing.
- Leading & supporting day to day driver debriefs and dispatching (performance) of drivers and operational decision making.
- • Monitoring and recording vehicle defects on Zenith.
- • Supporting OTIF (On Time in Full) performance across the Sainsbury’s network.
- • Supporting continuous improvement initiatives to reduce downtime and improve fleet utilization.
- • Leading transport operations in a time-critical environment.
- • Collaborating with multiple Sainsbury’s sites and internal stakeholders to ensure seamless transport operations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Team Manager
Sainsbury’s
London, London
03.2025 - 09.2025
- Include:
- Leading, managing and motivating teams to deliver the customer, Sainsbury’s demand requirements.
- Supported all areas of the warehouse & transport operations to deliver a first-class customer service
- Develop and coached teams to improve contractual KPI's & performance
- Maintaining of resources to meet full customer demands (Colleague development, Up-skilling, Engagement, Management of Holiday, Sickness & Absence)
- Led team health & safety conversations, encouraging adoption of safe working practices & colleague near miss reporting
- Adapting leadership style to support diverse & multi-cultural teams across the unique challenges of the Ambient, Chill and Freezer Chambers, catering for team-specific needs
- Transport Operational Support-Fleet Management- Argos, Ensuring fleet compliance with DVSA, O- License, and roadworthiness standards
- Supporting driver compliance (tachograph hours, defect reporting)
- Monitoring PMI schedules, MOTs and defect rectification to minimize vehicle downtime
- Managing a fleet of 100 trailers + units across the Sainsbury’s network
- Producing reports for fleet performance and financial tracking
- Vehicle tracking & control on Microlise system
- Using telematics data to identify inefficiencies and optimise routing
- Leading & supporting day to day driver debriefs and dispatching (performance) of drivers and operational decision making
- Monitoring and recording vehicle defects on Zenith
- Supporting OTIF (On Time in Full) performance across the Sainsbury’s network
- Supporting continuous improvement initiatives to reduce downtime and improve fleet utilization
- Leading transport operations in a time-critical environment
- Collaborating with multiple Sainsbury’s sites and internal stakeholders to ensure seamless transport operations.
- Led team to achieve operational targets through effective scheduling and resource allocation.
- Led team of associates to enhance customer service standards and improve overall satisfaction.
Continuous Improvement, Operational Excellence Manager, User
Greenford
London, England
09.2024 - 02.2025
- Led Continuous improvement and operational excellence initiatives for the site
- Implement a continuous improvement culture through Continuous Improvement roadshows, waste walks, engagement/training initiatives
- Led cross-functional teams to streamline processes, minimize inefficiencies, optimize supply chain processes and enhance customer experience
- Collaborated with the finance team to quantify the site’s continuous improvement benefits
- Implemented cost-savings initiatives/projects for the sites- reduced costs by 30%
- Shared best practices through regional collaboration projects with different sites
- Analyzed Data & tracked project performance and communicated findings through compelling storyboards (SQCDP, 3C’S, FISHBONE DIAGRAM, etc.)
- Implemented visible on-site compliance to the 8 principles of Operational Excellence in the areas of Leadership, Business Information, Culture & Behaviors, Environment, Processes, Forward Thinking, Planning for Success and Infrastructure
- Led Continuous Improvement and Operational Excellence Audits
- Implemented value-stream mapping of processes to identify inefficiencies and increase efficiency gains
- Stakeholder management and Engagement.
Sales and Marketing Consultant
Planet Fitness
02.2020 - 11.2021
- Sales, marketing and promotion of gym membership
- Prepared detailed and well thought out proposals and marketing plans
- Conducted marketing research to actively identify industry trends and business opportunities
- Implemented and directed marketing projects (marketing and outreach- programs) and monitored results
- Collaborated with team members to ensure adherence to daily, weekly and monthly targets
- Effectively supported data-driven marketing and sales activities
- Effectively analyzed market trends to determine important information about competition, customers and future business opportunities
- Cold calling of prospective customers
- Managed over 50 customer calls per day
- Increased sales by 20% through referral sales drives
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Increased sales by offering advice on purchases and promoting additional products.
- Developed and executed targeted marketing campaigns to enhance brand awareness and membership growth.
Sales and Marketing Consultant
Active
05.2017 - 11.2019
- Cold called and conducted face-to-face sales calls with prospective customers
- Created detailed sales presentations to communicate product features and market data
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
- Increased overall revenue 70% from 40% sales through effective salesmanship and great negotiation skills
- Achieved certificate of excellent work ethics
- Maximized customer retention by resolving issues quickly
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Responded to telephone and in-person requests for information
- Presented gym membership using interactive materials such as videos, charts and slideshows
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Chemical Process Controller
BP South African Petroleum Refineries
Durban
01.2012 - 01.2017
- Managed use and function of equipment throughout the process plant
- Ensure product quality through quality control and assurance
- Ensure Health, Safety and Environmental compliance
- Monitored proper and safe storage of both hazardous and non-hazardous chemical materials
- Ensured all areas follow safety standards
- Supervised plant contractors and ensured adherence to safety standards as stipulated in their permit to work documentation
- Plant inspection of leaks and spills and overall housekeeping and ensuring containment and cleaning of spills to minimize fire hazards
- Continuously improved process performance to achieve optimum efficiency
- Maximized quality assurance by testing and improving operational systems
- Performed plant inspections and recording unit-check logs.
Chemical Process Controller Trainee
BP South African Petroleum Refineries
02.2008 - 12.2011
- Performed Tank Farms Receiving, dipping, treating (draining, water-freeing and sampling) and intermediate storing of crude for further processing at Distillation Unit
- Chemical Process Learning/ training and obtaining competency in process and equipment operating, monitoring and controlling
- LPG & Light Blending
- Treated (draining and sampling) and intermediate storing of Light Naphtha and Flushing Oil tanks for further processing
- Separation of oil &water of slops by the aid of interceptors (parallel plate interceptors and corrugated plate interceptors)
- Increased blending of Propane (C3's), Butane (C4's) and Propane Propene (PP) to produce Liquefied Petroleum Gas (LPG)
- Efficient and effective blending of Mogas (petrol) component products to produce petrol (Mogas 93 and 95)
- Running of Utilities Unit: Cooling Water, Fire Water, Boiler Feed Water and Condensate, Fuel Gas, Boilers and Steam and Flare System
- Established process moves as required by shift leader
- Performed trouble shooting of process deviations and corrected process malfunctions
- Continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork
- Carried out day-to-day duties accurately and efficiently
- Identified issues, analysed information and provided solutions to problems
- Improved operations through consistent hard work and dedication
- Drove operational improvements which resulted in savings and improved profit margins
- Saved the company money by implementing cost-saving initiatives that addressed long-standing problems of a leaking propane pump, was named hero of the week.
Education
Bachelor of Commerce Degree - Management, Supply Chain Management
Cognition Evolve, MANAGEMENT COLLEGE OF SOUTHERN AFRICA
Johannesburg2021
National Diploma - Chemical Engineering
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
Durban12.2009
Certificate - ILM LEVEL 3 AWARD IN Leadership & Management
Cognition Evolve
Manchester12.2025
Skills
- Continuous Improvement & Lean, Six Sigma, Kaizen Skills
- Agile, Core CI & DMAIC Principles
- Operational Excellence
- Cross-Functional Collaboration
- Mental Health First Aider
- Team Management
- Project Leadership-Managing Complex/ Multi-Phase Projects
- MHE Awareness
- Leadership Skills
- Stakeholder Engagement
- Change Management
- Chemical Operation's Principles (design, implement and control)
- Time management, Organizational and planning skills
- Strong Mathematical and Statistical Knowledge
- Microsoft Word, PowerPoint, Excel, SAGE, JDE, Excel VLOOKUP and SAP
- Innovation management
Accomplishments
- CHARITY & FUNDRAISING
- Participating in the Million Makers Entrepreneurial Challenge to raise funds for The King’s Trust Foundation.
Interests
Location : , Rainham, Kent, UK
EE : Black Female
Nationality :, Status : Completed
Duration : 3 Years
ACHIEVEMENTS
, Attended The Parliamentary Reception at the House of Commons Terrace Pavilion as a Gold sponsor to represent Wincanton during the Generation Logistics 3 years anniversary celebration hosted by Rachel Taylor MP, Lilian Greenwood MP (Minister of Future of Roads).
Additional Information
- , Improved Greenford’s six sigma score by 80%, securing two awards, Most Improved Site in the Grocery & Consumer Sector and the Most Improved Site in the entire Wincanton network at the Annual CI & Operational Excellence Awards. Represented Wincanton at the Operational Excellence Awards UK where we celebrated a double-win for Operational Excellence in Transport & Logistics and the overall Operational Excellence in the UK. Quantifying CI Benefits delivering over half a million in pounds surpassing forecasted targets by 120%. Reducing site’s Operational waste by 40%.
Timeline
Transport Operational Support-Fleet Management
Wincanton/GXO
09.2025 - Current
Team Manager
Sainsbury’s
03.2025 - 09.2025
Continuous Improvement, Operational Excellence Manager, User
Greenford
09.2024 - 02.2025
Sales and Marketing Consultant
Planet Fitness
02.2020 - 11.2021
Sales and Marketing Consultant
Active
05.2017 - 11.2019
Chemical Process Controller
BP South African Petroleum Refineries
01.2012 - 01.2017
Chemical Process Controller Trainee
BP South African Petroleum Refineries
02.2008 - 12.2011
Bachelor of Commerce Degree - Management, Supply Chain Management
Cognition Evolve, MANAGEMENT COLLEGE OF SOUTHERN AFRICA
National Diploma - Chemical Engineering
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
Certificate - ILM LEVEL 3 AWARD IN Leadership & Management
Cognition Evolve