Karen Smith

• Organising students who have been sanction with internal exclusions, giving restorative conversations and helping students to reset their behaviour.
• Supporting vulnerable students with home life struggles and relationship issues.
• Liaising with parents, teachers and attending parent meetings.
• Liaising with outside agencies, social workers, counsellor's, youth workers etc to meet with families or students.
• Supplying behaviour figures to heads of year, assistant head and governors.
• Identifying safeguarding situations - sexual intercourse, smoking, drugs.
• Informing safeguard lead of disclosures made by students and assisting with strategies to deal with disclosure.
• Group sessions with students discussing friendship issues, bullying, gender struggles etc.
• Mentoring "looked after" students (30 minute sessions weekly).
• Ensuring that I follow both safeguarding and school behavioral procedures to give consistency in order to ensure that students are well supported and have a sense of equality regardless of their background.

Supporting 5 HOY (Heads of years) years 7-11. This ranges from disciplinary incidents such as fights, bullying to anxiety related issues. My role includes:

• Supplying weekly/monthly reports - behaviour, conduct and attendance.
• Deal with all internal exclusions and organising work for the day.
• Ensure the safeguarding of students and assist in record keeping.
• Assist HOY in making referrals to external agencies.
• Effectively implement school policies in accordance with correct timelines.
• Obtaining student statements when an incident has occurred.
• Support SLT with removal of students from lessons and phone confiscations.
• Collating data required for parent meetings, attendance, conduct etc.
• 1:1 consultations with students who have walked out of lessons, removed or generally emotional.
• Keep records on students on SIMS and update the students child protection file.
• Co-ordinate outside agencies.
• Liaise with teachers across the school.
• Facilitate restorative justice meetings with students and teachers.

Managed 3 eating establishments at the park.

Ensuring all staff and restaurants rans smoothly and were well stocked.

Mentoring and guiding employees to complete their duties to the best of their ability.

I returned to work on a part time basis, starting in customer service organising customer returns and answering shipping queries.

I then transferred to internal sales. This involved looking after customer base and taking orders.

Left to have my 3rd child.

In sales department selling PC components to an established customer base. Looking after field sales engineers, all aspects of admin and input of customer orders.

Promoted to sales manager which involved all the above duties including managing a sales team of 7. Collating weekly and monthly figures reporting directly to Managing Director.

Left to have first child.

Sales

Receptionist