Sachin Mishra
London,United Kindom
Summary
Experienced hospitality professional with a strong background in customer service and sales techniques. Proficient in handling difficult customers, demonstrating exceptional listening proficiency and serving etiquette. Skilled in restaurant software usage and payment processing, ensuring efficient time management and flexible schedule availability. Committed to enhancing customer satisfaction and seeking opportunities to further develop expertise within the hospitality industry.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Server
The Town
London, United KIngdom
2026.01 - Current
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Supported other team members during busy periods ensuring efficient operations.
- Handled all table settings and cleared up post-meal to keep area tidy.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in restaurant.
- Participated actively in staff meetings, sharing insights about guest experiences.
- Navigated busy dinner rushes without compromising quality of service.
- Maintained detailed knowledge of menu items to provide recommendations.
Floor staff member
Arlington Restaurant
London, United Kingdom
2024.08 - 2025.10
- Maintained high standards of personal presentation, reflecting positively on business image.
- Remained calm under pressure, ensuring better performance during peak hours.
- Managed table settings for optimal dining experience.
- Collaborated with staff members, fostering harmonious work atmosphere.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Stinter
Stint
London, United Kingdom
2024.04 - 2024.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Executive
Praxis Services Pvt. Ltd.
Gurgaon, India
2021.02 - 2023.11
- I was in charge of managing the Neemrana group of hotels' reservations.
- Handling bookings, inquiries, cancellations, amendments, and any other queries regarding any hotel out of 14 Neemrana hotels.
- I was also handling any visitor feedback for staff.
- Successfully increased revenue by strong upselling, negotiating and sales skills.
- I used to handle any guests who might have had an unpleasant experience during their booking or stay
Restaurant/Bar Assistant
Boombox Brewstreet
Gurgaon
2019.01 - 2021.01
- Greeted patrons upon arrival and assisted in finding seating.
- Took and accurately recorded food and drink orders, including beer and cocktails.
- Delivered orders promptly and ensured accuracy.
- Engaged with customers in a friendly and personable manner, fostering a positive atmosphere.
- Handled cash transactions and processed payments efficiently. Collaborated with kitchen and bar staff to ensure smooth service
Education
Bachelor’s of Commerce CSJMU India Expertis - Commerce
CSJMU
India 2015.04 - 2018.04
Masters of Business Administration - Commerce
University of Hertfordshire
Hatfield 2024.01 - 2025.04
Skills
- Hospitality industry experience
- Handling difficult customers
- Listening proficiency
- Restaurant software usage
- Serving etiquette
- Time management efficiency
- Flexible schedule availability
- Customer Service
- Sales techniques
- Payment Processing
Languages
English
Fluent
Hindi
Native
Expertise
- Communication Skills.
- Ability to work efficiently in a fast paced pub setting processing payments.
- Deal with difficult customer.
- Multitasking.
Timeline
Server
The Town
2026.01 - Current
Floor staff member
Arlington Restaurant
2024.08 - 2025.10
Stinter
Stint
2024.04 - 2024.08
Masters of Business Administration - Commerce
University of Hertfordshire
2024.01 - 2025.04
Customer Service Executive
Praxis Services Pvt. Ltd.
2021.02 - 2023.11
Restaurant/Bar Assistant
Boombox Brewstreet
2019.01 - 2021.01
Bachelor’s of Commerce CSJMU India Expertis - Commerce
CSJMU
2015.04 - 2018.04