Christina Hopwood
Pwllheli,Gwynedd
Summary
Highly skilled professional with a strong background in office administration and customer service excellence. Demonstrates exceptional initiative taking, effective delegation, and resourcefulness. Adept at building relationships, and maintaining a personable telephone manner. Committed to delivering outstanding customer service and fostering effective communication within teams. Self-motivated with a focus on continuous improvement and achieving organisational goals.
Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results.
Overview
37
37
years of professional experience
Work history
Secretary
Jel Engineering
1985.01 - 1991.01
- Secretary to Training Manager
- Arrange for engineers from UK and France to attend training sessions, organise transport, flights and accommodation
- Produce all relevant material and liaise with necessary departments
Branch Manager
Titles Video
1991.01 - 1995.01
- Meet targets set for individual stores, deal with all orders, deliveries and collections
- Produce staff rotas, timesheets
- Responsible for tills and banking
- In charge of staff implementing the highest customer service standards
Secretary
Littlewoods Butchers
1995.01 - 2002.01
- Running all of the office side of a successful family business, consisting of 2 shops
- Duties included purchase invoices, sales invoices, banking
- Payroll for 30 employees, book-keeping, VAT returns
- Mailshots and local advertising
- Dealing with suppliers and customers
Assistant Manager
Unicorn Pub and Restaurant
2002.01 - 2004.01
- Responsible for a very popular and busy pub and restaurant, ensuring it provided a warm, friendly and efficient service to customers in both bar and restaurant
- Managing all staff, liaising between staff and management
- Attending Area Management Meetings
- Producing staff rotas on a weekly basis, payroll for up to 20 employees
- Line checks on all stock, liquor and food
- Producing orders for the kitchen and bar
- Relief manager when Management were on annual leave
Personal Banker
Santander
2004.01 - 2019.01
- Assisting customers with their various financial needs, working on an appointment basis to ensure a full review completed
- Opening savings, banking, credit card, unsecured personal loans, home insurance accounts and referrals for mortgage applications and investments
- Ensuring high levels of customer service were met and working with colleagues to maximise customer satisfaction
Mortgage Adviser
Santander
2019.01 - 2022.01
- Establishing rapport with your mortgage customers to build comfortable relationship
- Gaining knowledge of all their financial obligations, present, short and long term to enable full financial review to process mortgage application to the customers best financial interests
- Explaining full mortgage process and the different products available
- Follow strict industry financial regulations and guidelines
Education
Level 3 Certificate in Mortgage Advice & Practice - Mortgage
The London Institute of Banking and Finance
2019.07 - 2019.11
A-Levels - Art, Geography, History, English Language, Maths & Biology
Hazel Grove High School
CheshireSkills
- Initiative taking
- Effective delegation
- Effective communication
- Relationship-building
- Resourcefulness
- Self-motivation
- Personable telephone manner
- Customer service excellence
Affiliations
- Gardening, Cooking and Baking and going for long walks
References
References available upon request.
Timeline
Level 3 Certificate in Mortgage Advice & Practice - Mortgage
The London Institute of Banking and Finance
2019.07 - 2019.11
Mortgage Adviser
Santander
2019.01 - 2022.01
Personal Banker
Santander
2004.01 - 2019.01
Assistant Manager
Unicorn Pub and Restaurant
2002.01 - 2004.01
Secretary
Littlewoods Butchers
1995.01 - 2002.01
Branch Manager
Titles Video
1991.01 - 1995.01
Secretary
Jel Engineering
1985.01 - 1991.01
A-Levels - Art, Geography, History, English Language, Maths & Biology
Hazel Grove High School