Natasha Sinclair
Kirkcaldy,Fife
Summary
Experienced professional with a strong background in retail operations and inventory management, adept at stock control and coordination. Demonstrates exceptional skills in relationship building, administration, and liaising directly with head office to ensure seamless inter-branch orders and delivery schedules. Proficient in invoice processing, email correspondence, digital filing, and maintaining confidentiality. Skilled in MS Office applications, including Excel, with a personable telephone manner and expertise in client liaison. Committed to enhancing operational efficiency through initiative taking and effective use of office equipment. Career goals include advancing within the field of Construction Operations while continuing to develop expertise in inventory purchasing and online banking.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Secretary
JD Kleu Construction
Uitenhage, South Africa
10.2021 - 10.2025
- JD Kleu Construction cc, specializing in Insurance Claims - (Storm, Geyser/Pipe Resultant, Fire and Impact Damages)
- Dealt with various insurance companies on a daily basis.
- Accepting claims on various websites, to show availability to attend appointment.
- Contacting clients to determine type of damage, and set appointments for the CEO.
- Typed quotes, and compiled information for Insurance Claims to be loaded via the various websites.
- Updated the CEO's diary with daily appointments, set reminders, and added key details.
- Scheduled personal appointments for the CEO.
- Organised business travel arrangements, ensuring smooth operations for all staff involved.
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
- Operated switchboard phone system, handling high volume of calls daily.
- Conformed letters, emails and forms to office standards.
- Scanned and uploaded documents into digital filing system.
- Organised and maintained filing system for easy access.
- Managed queries in person, by phone and via email.
- Maintained confidential records, safeguarding sensitive corporate information.
- Improved client relationships through professional telephone etiquette.
- Prioritized workload to meet tight deadlines.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Addressed inquiries and responded via email or telephone follow-up.
- Drafted and distributed professional business letters and email correspondence.
- Managed the CEO's Bank Accounts - (Company, Trust and Personal)
- Responsible for all payments and creating new beneficiaries - (EFT, Immediate, Salaries, Suppliers, Pre-Paid Electricity Purchases)
- Liaising on a regular basis with Bookkeepers - (sending expenditure/income history, PAYE information, retrieving information to complete BEE Certification and sending through updated staff details to be compiled for revenue services)
- Managed the CEO's Bow Hunting Farm appointment bookings and Trust Rental properties.
- Responsible for Council Accounts - (Water and Electricity Readings, and report all faults to the Council)
- Managed stock and ordering of office supplies, eliminating unnecessary expenditure.
Admin Assistant / Internal Sales
QUALICHEM (PTY) LTD
Genkem, South Africa
04.2007 - 08.2020
- Duties included assisting customers with orders, quotations, assisting in warehouse, dealing with couriers, general housekeeping and daily admin responsibilities.
- Assured effective ordering and distribution of stock to optimize sales while liaising directly with Head Office on a daily basis.
- Decisions related to stock and quality control had to be documented and forwarded to Head Office when the need arises.
- Arranged merchandising and stock management for stock control.
- Controlled orders, PPE and daily deliveries.
- Interacted professionally with clients providing excellent service at all times.
- Assisted Head Office with all queries.
H.O.D Hardware Department
Servistar (Pty) Ltd / Builders express
09.2001 - 03.2007
- Cashier point of sales.
- First point of contact with customers regarding all their D.I.Y. needs. Add on-sales to promote products in assisting with projects.
- Advise customers of correct product to use.
- Tinting of paint colors.
- Stock orders and tracing.
- General merchandising and housekeeping.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
Education
GCSEs - High School
High School Strelitzia
South Africa 01.1992 - 11.1996
Skills
- Retail Operations
- Inventory & Stock Control
- Relationship Building
- Administration
- PPE Control
- Stock Co coordinator
- Delivery Schedules with couriers
- Inter-branch Orders
- Liaising directly with Head Office
- Invoice processing knowledge
- Email correspondence
- Digital filing
- Initiative taking
- Office equipment operation
- MS Office
- Personable telephone manner
- Confidentiality maintenance
- Client liaison
- Excel
- Travel arrangements
- Inventory purchasing
- Online Banking
Languages
Afrikaans
Fluent
English
Fluent
REFERENCE LETTER
Cheryl Van Rensburg, office@jdkleuconstruction.co.za, +27 041 991 0522, 6 Highview Road, Penford, Uitenhage, 6229, South Africa. This letter serves as a reference for Natasha Sinclair as a candidate for employment. I confirm that she has worked for JD Kleu Construction cc since October 2021, whereby over the past 4 years she has been employed in the role of Secretary. In her role, Natasha would act as the first point of contact with our customers and insurance companies for their claims, where she exhibited professionalism and confidence in her dealings to deliver exceptional customer service. Natasha has excellent communication skills, work ethic, attention to detail and has always been a hard worker. In addition, she is well organised, reliable and always willing to work on any project assigned to her. Natasha would be an asset for your company and has my recommendation. If you have any further questions with regards to his background, please do not hesitate to contact me.
Professional Trainings & Courses
- QUALICHEM (PTY) LTD – Genkem Group of Companies: Sage Pastel Evolution
- Servistar: Training in Basic First Aid, Merchandising
- JD Kleu Construction cc - Building and Insurance Claims
Timeline
Secretary
JD Kleu Construction
10.2021 - 10.2025
Admin Assistant / Internal Sales
QUALICHEM (PTY) LTD
04.2007 - 08.2020
H.O.D Hardware Department
Servistar (Pty) Ltd / Builders express
09.2001 - 03.2007
GCSEs - High School
High School Strelitzia
01.1992 - 11.1996