Niamh Murray
Greater Glasgow Area
Summary
Motivated and enthusiastic retail leader with extensive experience in fast-paced environments. A confident and results-oriented professional with strong communication skills, I build effective relationships with both customers and colleagues to create a positive, focused, and high-performing working environment. I am skilled in problem-solving and adapt quickly to changing processes, ensuring smooth operations at all times. With a strong focus on team success, I lead by example and delegate effectively to maximise team performance, maintain high standards and deliver consistent results.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Retail Management Graduate
Lidl
2024.09 - Current
- Completed Deputy Store Manager and Store Manager training, developing strong operational knowledge across all key store processes and leadership responsibilities.
- Proven people management skills, with a focus on building positive working environments, improving team morale, and supporting high-performing store cultures.
- Experienced in fast-paced retail environments, demonstrating quick, accurate decision-making and the ability to remain calm and effective under pressure.
- Confident across all specialist store areas and processes, with the ability to clearly communicate, train, and guide teams to ensure consistent operational standards and performance.
- Completed 6 months in logistics within a warehouse servicing 113 stores, gaining experience across selection, goods-in, distribution, and recycling, and strengthening HR and people management capabilities.
- MBA Timing Analysis Project Team Leader – Led a team of 25 across the UK to monitor working practices in stores, analyse productivity, and improve operational processes - strengthening my understanding of sales performance and building strong cross-business relationships.
- Conducted regional audits across Scotland - identified key findings and presented clear improvement recommendations to senior leadership, enhancing communication, feedback delivery, and presentation skills.
- Provided operational support to a high-demand store in Cornwall during a significant sales increase, helping maintain team morale, supporting colleagues under pressure, and contributing to a stable and positive working environment during a challenging period.
Shift Manager
Lidl
2022.11 - 2024.08
- Promoted to Shift Manager during university in recognition of strong performance, enthusiasm, and leadership potential, taking responsibility for team coordination and daily operations.
- Developed key skills in communication, organisation, and team leadership, which supported both personal growth and effective shift management.
- Gained valuable insight into retail as a long-term career path, shaping my decision to pursue further opportunities within the industry after graduation.
Customer Assistant
Lidl
2021.11 - 2022.11
- Appointed ‘Vibe Ambassador', responsible for organising store social events, liaising between staff and management to address issues, and fostering a positive workplace culture—experience which has strengthened my ability to improve staff morale in future roles.
- Fully trained across all specialist areas within the store, demonstrating strong versatility and the ability to support multiple functions as needed.
Customer Assistant
Asda
2019.07 - 2021.11
- Gained versatile retail experience by working across grocery, homeware, and clothing departments, supporting stock replenishment, merchandising, and customer service.
- Demonstrated adaptability by transitioning from a part-time school role to a full-time overnight position during the COVID-19 pandemic, quickly adjusting to increased responsibility and a fast-paced environment.
Waiting Staff
The Balcony Bar and Grill
2018.06 - 2019.07
Education
Bachelor of Arts - History
University of Strathclyde
Glasgow 2020.09 - 2024.06
Our Lady and St Patrick's High School
Dumbarton, West Dunbartonshire 2014.08 - 2020.03
Skills
- Organised and efficient
- Confident leader
- Approachable and empathetic
- Process and compliance focused
- Ability to adapt and welcome change
- Personal initiative
- Ability to motivate and encourage employees
- Willingness to learn
- Strong problem-solving skills
- Adaptive mindset
- Ability to handle criticism and accept accountability
Certification
- Personal Alcohol License (Scotland)
- Full UK Driving License
- Basic German skills
Accomplishments
Volunteer Work
- Citizens Advice Bureau - 1.5 years
- Glasgow Women's Library - 1 year
- CHAS - 1 year
- Raised over £2000 for Lidl's charity partner, NSPCC by taking part in a charity skydive.
References
References available upon request.
Timeline
Retail Management Graduate
Lidl
2024.09 - Current
Shift Manager
Lidl
2022.11 - 2024.08
Customer Assistant
Lidl
2021.11 - 2022.11
Bachelor of Arts - History
University of Strathclyde
2020.09 - 2024.06
Customer Assistant
Asda
2019.07 - 2021.11
Waiting Staff
The Balcony Bar and Grill
2018.06 - 2019.07
Our Lady and St Patrick's High School
2014.08 - 2020.03