Summary
Sociology Graduate with a demonstrated history of working in retail and hospitality. Skilled in situational evaluation, problem-solving, and team management. In addition to this, has a proven ability to handle complaints and criticisms professionally and provide tailored responses based on previous feedback. Notable achievements include enhancing educational initiatives for local youth in a Fijian village, presenting a business proposals to government officials in St Lucia. Professional experiences post University includes working in a Retail Graduate program with Hays Travel. Proficient in Microsoft PowerPoint and word, with strong data collection skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Retail Management Graduate
Hays Travel
, Essex
07.2025 - Current
- Formed and encouraged relationship with suppliers
- Informed customers of updates to their travel and liaised between customers and travel companies
- Successfully advise on travel destinations tailored to customers needs
- Monitor and created Facebook post outlining various promotions
- Tailor made complex travel itineraries with various destinations
- Built a rapport with customers and maintained relationships with suppliers
- Sold foreign exchange and advised customers on various currency
- Supported my branch in achieving various profit, ma and margin tasks
- Achieved my targets consisting of various categories
- Dealt with customer requests
- Sold insurance and ancillaries
Customer Assistant
Vue-London
London, GB
08.2024 - 10.2024
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping, limiting customer wait times.
- Prioritised tasks in order of urgency to create a positive shopping experience for customers.
- Facilitated positive first impressions by maintaining a smart, professional appearance at all times.
- Collaborated with team members to deliver seamless customer assistance during peak hours, reducing wait times significantly.
Business Internship
Caribbean elective
Rodney Bay, St Lucia
07.2024 - 08.2024
- Assessed challenges faced by hotel and small business owners within their industries
- Investigated activities of diverse governmental domains
- Enhanced educational initiatives for local youth through project development
- Engaged with members of parliament to gain insights into St Lucia's history
- Participated in brainstorming sessions, offering innovative ideas for project improvements and problem-solving.
- Coordinated meetings and schedules with other members of the team, improving organisational efficiency.
Youth Empowerment Internship
Think Pacific-Fiji
Nadi, Fiji
07.2023 - 08.2023
- Conducted workshops regarding mental health, fitness, public health, and business.
- Promoted teamwork for enhanced safety and efficiency in activities
- Conducted discussions with village members on daily challenges
- Composed verbal surveys to obtain feedback from members of the community.
- Participated in brainstorming sessions, offering innovative ideas for project improvements and problem-solving.
Front of House Staff
Patisserie Valerie
Durham
02.2023 - 07.2023
- Delivered bills to tables and processed cash and card payments.
- Maintained extensive knowledge of menu and specials range by reviewing menus and communicating with chefs daily.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Showed customers to their seats upon arrival, providing menus while communicating specials for upselling purposes.
- Answered external calls at front-of-house, managing matters including taking reservations, resolving complaints and delivering knowledge on menus.
- Delivered exceptional, friendly and fast service to process high volumes of food and drink orders at peak times.
- Anticipated and addressed guests' service needs
- Highlighted to management small changes within the display that could be made to improve sales and customer experience
Entertainer
Hamleys
London, London
11.2021 - 08.2022
- Enhanced customer interaction, delivering excellence to high-status clientele.
- Coordinated with event organisers to tailor performances that complemented themes, enhancing overall event cohesion and audience satisfaction.
- Designed and implemented interactive entertainment programmes for children's parties, creating memorable experiences and positive feedback from clients.
- Stayed composed under pressure to deliver entertainment acts
- Conducted rehearsals to perfect performances, ensuring a high standard of entertainment was delivered consistently.
- Trained new staff, whilst helping to compose and lead performances.
- Conducting performance reviews, and keeping up to date with stock location on the various floors
Education
Bachelor's - Sociology
09.2022 - 06.2025
A-Level or equivalent - Sociology, English Literature, History
Skills
- Customer Service
- Inventory
- Sales evaluation
- Project management
- Communication skills
- Social media marketing
- Microsoft PowerPoint, Word, and Excel
- Team management
- Data collection
Languages
English
Twi
Custom Section
A-Level or equivalent
Hobbies and interests
- Writing poetry
- Reading poems, biographies and fiction books
- Painting
- Cycling
- dancing
- Travelling
- cooking
Awards
- Certificate of Professional Development, 06/01/21, Completed a course in managing mental health in schools with a mark of 66%
- NCS, 07/01/20, Boxed food for people unable to leave their homes due to covid-19, learning teamwork and organizational skills
Affiliations
- Dancing
- Escape rooms
- volunteering in community projects
References
References available upon request.
Timeline
Retail Management Graduate - Hays Travel
07.2025 - Current
Customer Assistant - Vue-London
08.2024 - 10.2024
Business Internship - Caribbean elective
07.2024 - 08.2024
Youth Empowerment Internship - Think Pacific-Fiji
07.2023 - 08.2023
Front of House Staff - Patisserie Valerie
02.2023 - 07.2023
University of Durham - Bachelor's, Sociology
09.2022 - 06.2025
Entertainer - Hamleys
11.2021 - 08.2022
Chobham academy - A-Level or equivalent, Sociology, English Literature, History