VICTORIA OLATIMEHIN
Leicester,UK
Summary
Project Coordinator with experience supporting Agile and Waterfall projects. Skilled in stakeholder communication, scheduling, and process improvement. Proven ability to reduce delays and improve team coordination through structured project support.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Service Advisor
Eon Next
Leicester, UK
06.2024 - 05.2026
- Managed high-volume customer enquiries, resolving issues within service level agreement
- Coordinated with internal departments to resolve escalated cases, supporting effective stakeholder communication
- Identified recurring issues and contributed to process improvement to enhance service quality
- Monitored trends impacting customer satisfaction and supported retention initiatives
- Maintain compliance with company policies while balancing customer expectation
Service Assistant
Holiday Inn Express
Leicester, UK
01.2024 - 05.2024
- Supported daily operations and shift coordination in a fast -paced environment
- Managed guest queries and ensured service delivery standards were me
- Assisted with workload organisation and team coordination
- Contributed to process improvement and overall efficiency
Project Coordinator
Sky Base Solution
Nigeria, Nigeria
12.2020 - 08.2023
- Supported end-to-end delivery of an LMS project using Agile methodologies
- Assisted in project scheduling, progress tracking, and maintaining accurate project documentation
- Coordinated with stakeholders to support risk assessments, helping reduce project delays by 20%
- Ensured alignment of project scope, schedule, and requirements throughout the delivery lifecycle
- Facilitated clear and consistent communication between cross-functional teams to support successful project execution
Project management intern
NL Resource
Lagos, Nigeria
11.2018 - 10.2020
- Assisted in project coordination, achieving over 95% task completion rates
- Supported budget tracking and resources management, maintain cost variance within 5%
- Improved team communication, helping reduce turnaround times and increase stakeholder satisfaction
Education
Diploma of Higher Education -
College
Skills
- Project coordination
- Agile methodologies
- Stakeholder engagement
- Risk and Issue Management
- Resource planning
- Time management
- Documentation and Reporting
- Change management
Certification
PRINCE2 Foundation (AXOLOS)
Agile Project Management (APGM)
Google Project Management- Coursera
Timeline
Service Advisor
Eon Next
06.2024 - 05.2026
Service Assistant
Holiday Inn Express
01.2024 - 05.2024
Project Coordinator
Sky Base Solution
12.2020 - 08.2023
Project management intern
NL Resource
11.2018 - 10.2020
Diploma of Higher Education -
College