BALJIT NIJJER
Shrewsbury
Summary
Accomplished project manager with extensive expertise in project management methodologies, stakeholder engagement, and risk management. Proven track record in overseeing budgets, coordinating projects, and ensuring quality assurance. Adept at strategic planning, scheduling, and task prioritisation to meet deadlines efficiently. Strong analytical thinker with a conscientious approach to problem-solving and effective communication. Proficient in Microsoft Office Suite, Adobe Acrobat, and Zoom communication platform. Committed to delivering business justification and benefits realisation while maintaining customer service excellence.
Overview
1
1
Certification
17
17
years of professional experience
Work history
Service advisor
JT Hughes
shrewsbury, Shropshire
02.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Assisted customers with product selection and offered tailored recommendations based on individual needs.
- Coordinated service schedules and ensured timely completion of repairs and maintenance tasks.
- Managed inventory levels by monitoring stock of parts and supplies, facilitating timely reordering.
Service Advisor
Budgens
01.2024 - 10.2024
- Assisted customers with inquiries and transactions, ensuring satisfaction at all touchpoints.
- Responded to customer queries about products, promotions, and services with professionalism.
- Handled complaints and feedback to improve overall customer experience.
- Maintained up-to-date knowledge of promotions, offerings, and store policies.
- Processed transactions accurately and efficiently at the register.
- Collaborated with team members to optimise store operations and workflow.
- Supported inventory management through restocking and organisation of shelves.
- Promoted loyalty programmes to enhance customer engagement.
Parts Advisor
Inchcape
06.2022 - 01.2024
- Greeted and assisted customers in a professional and courteous manner.
- Provided accurate information on parts availability, pricing, and specifications.
- Processed parts orders and managed inventory levels efficiently.
- Collaborated with the service team to identify and source required parts for repairs.
- Maintained a clean and organised parts department, including proper labelling and storage of inventory.
- Handled customer inquiries and complaints related to parts and services.
- Stayed updated on product knowledge, industry trends, and manufacturer promotions.
- Assisted in the training of junior staff as needed.
Service Advisor
Car Store
Shrewsbury
01.2021 - 05.2022
- Company Overview: Shrewsbury
- Shrewsbury
Crew Trainer
Mcdonalds
Shrewsbury
03.2018 - 01.2021
- Company Overview: Shrewsbury
- Conduct orientation and training sessions for new crew members.
- Provide hands-on training in various restaurant operations, including food preparation, customer service, and cash handling.
- Monitor and evaluate the performance of trainees, offering feedback and support for improvement.
- Assist in creating training materials and updating operational procedures as necessary.
- Promote a positive and collaborative team atmosphere.
- Ensure adherence to health and safety regulations and McDonald's policies.
- Support the management team in achieving operational goals and maintaining high standards of service.
- Act as a role model by demonstrating excellent customer service and teamwork.
- Shrewsbury
Warehouse Manager
JDN Products LTD
Newtown
04.2012 - 03.2015
- Company Overview: Newtown
- Managed daily warehouse operations, including receiving, storing, and shipping products.
- Developed and implemented efficient inventory management processes.
- Oversaw the training and development of warehouse staff, ensuring adherence to safety and operational standards.
- Monitored performance metrics and made improvements to enhance efficiency.
- Coordinated with other departments to ensure seamless operations and customer satisfaction.
- Maintained accurate inventory records and conducted regular audits.
- Implemented and enforced health and safety regulations within the warehouse.
- Managed vendor relationships and negotiated contracts for supplies and services.
- Newtown
Experience Counter Clerk
Newtown Post Office
Newtown
09.2010 - 04.2012
- Company Overview: Newtown
- Newtown
Retail Assistant
One Stop
Leamington Spa, Shropshire
12.2009 - 09.2010
- Company Overview: Leamington Spa, Shropshire
- Leamington Spa, Shropshire
Education
Project Management Programme -
IT online learning Ltd.
Diploma In Business Management -
Business Forbes Graduate School
SloughSkills
- Project management methodologies
- Stakeholder engagement
- Risk management
- Project documentation
- Change management
- Budget oversight
- Project coordination
- Scheduling and planning
- Task prioritization
- Quality assurance
- Business justification
- Benefits realization
- Analytical thinking
- Strong work ethic
- Time efficiency
- Strategic planning
- Customer service excellence
- Problem-solving skills
- Effective communication
- Deadline orientation
- Attention to detail
- Team collaboration
- Conscientious approach
- Organizational skills
- Adaptability and flexibility
- Microsoft Office Suite proficiency
- Adobe Acrobat expertise
- Zoom communication platform
Certification
- PRINCE2 Foundation, PeopleCert on behalf of AXELOS, 2024
- AgilePM Foundation, APMG International, 2024
- Virtual Project Manager, ITonlinelearning, 2023
Personal Information
Title: Project Manager | PMO Analyst | Business Change Associate
Custom
Available upon request
Timeline
Service advisor
JT Hughes
02.2025 - Current
Service Advisor
Budgens
01.2024 - 10.2024
Parts Advisor
Inchcape
06.2022 - 01.2024
Service Advisor
Car Store
01.2021 - 05.2022
Crew Trainer
Mcdonalds
03.2018 - 01.2021
Warehouse Manager
JDN Products LTD
04.2012 - 03.2015
Experience Counter Clerk
Newtown Post Office
09.2010 - 04.2012
Retail Assistant
One Stop
12.2009 - 09.2010
Diploma In Business Management -
Business Forbes Graduate School
Project Management Programme -
IT online learning Ltd.