JAINILKUMAR SOLANKI
Watford,Hertfordshire
Summary
Results-driven candidate with strong organisational skills and a commitment to achieving team objectives. Experienced in managing multiple priorities and adapting to new challenges, with a focus on delivering quality results. Skilled in mechanical operations and vehicle maintenance, consistently exceeding customer expectations. Proven ability to enhance service outcomes through effective communication and teamwork in fast-paced environments.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Customer and Trading Manager
Sainsbury's
West London
03.2023 - Current
- Excellent leadership and interpersonal skills, the ability to analyse customer feedback and data, and the ability to develop and implement effective customer service strategies.
- Directed daily operations to achieve maximum efficiency and productivity.
- Led a team at the busiest store in the area, driving motivation to consistently achieve all targets.
- Monitored sales reports and adjusted workflow to enhance results.
- Managed workforce allocation to optimise operational efficiency.
- Coordinated with teams to prioritise workload and meet targeted goals.
- A tremendous critical thinking skill to maintain store standards and deliver great service.
- Maintaining all the paperwork and software work to give our best to obtain all the KPIs.
- Working well under pressure to maintain time and work.
Trading Assistant
Sainsbury's
Hertfordshire
11.2022 - 03.2023
- Offered support during peak trading hours, ensuring seamless operation and client service continuity.
- Engaged with customers using strong communication skills and a positive attitude to enhance their experience.
- Communicated with customers professionally, offering support and enabling access to desired products.
- Utilised communication and service skills to strengthen supplier partnerships, supporting customer retention.
- Fostered positive relationships with colleagues and customers through effective communication.
- Collaborated effectively with stock room and sales floor teams to aid smooth-running retail operations.
- Committed to efficient completion of assigned tasks, contributing to overall operational effectiveness.
Replenishment Assistant
Sainsbury's
Staffordshire
12.2021 - 05.2022
- Stacked and filled shelves and display areas according to visual merchandising planograms to enhance product visibility.
- Maintained clean, clear storage areas to facilitate quick and easy product retrieval.
- Monitored and maintained a safe working environment, adhering to health and safety regulations.
- Assisted customers on the shop floor by locating items and effectively addressing product queries.
Mechanical Engineering Technical Operator
Amigo Auto Repair Shop
Diu
08.2020 - 09.2021
- Performed repairs and maintenance on mechanical systems at customer sites, ensuring operational reliability and customer satisfaction.
- Conducted skilled repairs of installed mechanical systems and equipment.
- Analysed mechanical issues and designed effective solutions, restoring system functionality and minimising downtime.
- Assembled, disassembled and modified systems by conducting changes, removals and replacements of components to correct failures and implement changes.
- Advised and supervised mechanical works at auto repair shop, ensuring quality and compliance with industry standards.
- Monitored tools and equipment to verify good calibration and order parts for machines needing repair.
Travel Sales Manager
Rajkot Taxi
Rajkot, Gujarat
07.2018 - 08.2020
- Coordinated travel arrangements for corporate clients, tailoring packages to meet specific business travel needs, ensuring a seamless travel experience.
- Negotiated contracts with hotels, airlines, and tour operators to secure the best rates and services for clients.
- Resolved customer complaints through effective problem-solving and negotiation, enhancing client satisfaction and loyalty.
- Managed travel data and customer bookings at a travel agency for two years, providing support during Covid-19 by organising safe, sanitised trips for those needing to reach home.
Education
Master of Science - Automotive Engineering
Staffordshire University
Stoke-on-Trent, STE09-2022
Bachelor of Technology - Mechanical Engineering
Gujarat Technological University
Ahmedabad08-2020
Skills
- Data Interpretation
- Sales Forecasting
- Microsoft Excel
- Microsoft Office
- Operational Strategy
- Operational Compliance
- Problem analysis
- Decision making
- Deadline management
- Critical thinking
- Problem solving
- Cross-functional Collaboration
- Leadership
LANGUAGES
English
Proficient
C2
Certification
- Python programming
Hobbies and interests
- Learning new things
- Interest in all kinds of mechanical and automobile field.
Timeline
Customer and Trading Manager
Sainsbury's
03.2023 - Current
Trading Assistant
Sainsbury's
11.2022 - 03.2023
Replenishment Assistant
Sainsbury's
12.2021 - 05.2022
Mechanical Engineering Technical Operator
Amigo Auto Repair Shop
08.2020 - 09.2021
Travel Sales Manager
Rajkot Taxi
07.2018 - 08.2020
Master of Science - Automotive Engineering
Staffordshire University
Bachelor of Technology - Mechanical Engineering
Gujarat Technological University