Elena Sula
Northampton,Northamptonshire
Summary
Enthusiastic and ambitious professional with exceptional customer service and communication skills. A fast learner with strong problem-solving abilities, able to handle high-pressure environments effectively. Skilled in multitasking, team collaboration, and conflict resolution, with experience in hospitality, retail, and call centre roles. Adept at managing customer inquiries, training new staff, and improving operational efficiency. Currently pursuing Business and Management studies to further enhance leadership and strategic thinking skills.
Overview
7
7
years of professional experience
Work History
Call Centre
Marcus
Oakley agency
01.2024 - 03.2025
- Working in a call centre has taught me valuable skills in communication, problem-solving, and customer service
- I have learned how to handle high call volumes, actively listen to customer needs, and resolve issues efficiently while maintaining professionalism
- I've also developed strong multitasking abilities to log interactions while engaging with customers
- Handled calls daily, assisting customers with inquiries, complaints, and technical issues
- Resolved customer concerns efficiently, improving customer satisfaction
- Processed transactions, account updates, and troubleshooting support
FRONT OFFICE SUPERVISOR
Delta Hotels by Marriott
Northampton
07.2021 - 12.2023
- Promoted to Supervisor within a short time due to dedication, hard work, and strong leadership skills
- Provided exceptional guest service, ensuring a welcoming and professional hotel experience
- Trained and mentored new employees, conducting ongoing coaching to maintain high service standards
- Managed room inventory, cashier transactions, and departmental coordination for smooth hotel operations
- Supervised hotel staff, monitoring performance and ensuring outstanding customer service
WAREHOUSE TEAM LEADER
Decathlon
Northampton
12.2019 - 07.2021
- Led a team to improve pick accuracy rates and conducted training for new employees
- Managed and monitored warehouse inventory using company software to track orders, assembly, and dispatch processes
- Provided 1:1 supervision and performance reviews, boosting team efficiency and motivation
WAREHOUSE ASSISTANT
Walker pack British Antarctic Survey
Northampton
07.2019 - 10.2019
- Gained valuable experience in logistics, inventory handling, and warehouse operations
- Learned to take responsibility and work efficiently in a team-oriented environment
WAREHOUSE OPERATIVE
Zara
12.2018 - 04.2019
- Developed problem-solving skills while adapting to fast-paced warehouse operations
- Showed resilience and enthusiasm in facing challenges and meeting productivity targets
BARISTA
Colombiano Coffee House
Northampton
08.2018 - 04.2019
- Provided excellent customer service, enhancing communication and interpersonal skills
- Developed multitasking abilities by managing orders, handling payments, and ensuring customer satisfaction
Education
Entrepreneurship and small Business Management - Business and Management
Strode College
Travel and tourism - Travel and tourism level 2
Northampton college
GCSES - ENGLISH AND MATHEMATICS
Northampton college
English Entry 2/3 - ENGLISH
Northampton College
Skills
- Customer Service Excellence
- Communication and Active Listening
- Leadership and Team Management
- Multitasking & Time Management
- Technical Skills
- Adaptability and Problem-Solving
Timeline
Call Centre
Marcus
01.2024 - 03.2025
FRONT OFFICE SUPERVISOR
Delta Hotels by Marriott
07.2021 - 12.2023
WAREHOUSE TEAM LEADER
Decathlon
12.2019 - 07.2021
WAREHOUSE ASSISTANT
Walker pack British Antarctic Survey
07.2019 - 10.2019
WAREHOUSE OPERATIVE
Zara
12.2018 - 04.2019
BARISTA
Colombiano Coffee House
08.2018 - 04.2019
Travel and tourism - Travel and tourism level 2
Northampton college
GCSES - ENGLISH AND MATHEMATICS
Northampton college
English Entry 2/3 - ENGLISH
Northampton College
Entrepreneurship and small Business Management - Business and Management
Strode College
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