Andrea Qendro
Sheffield,South Yorkshire
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Responsible Driver adept at navigation and efficient, on-time deliveries. Possess comprehensive visual memory and excellent sense of direction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer service administrator
DHL Supply Chain
Worksop, Nottinghamshire
06.2025 - Current
- Coordinated logistics for customer service requests ensuring timely responses and satisfaction.
- Managed customer inquiries and resolved issues through effective communication and problem-solving techniques.
- Monitored delivery schedules to ensure timely dispatch and arrival of goods.
- Communicated with suppliers and customers to provide updates on delivery progress.
- Maintained accurate records of all deliveries and associated documentation.
- Optimised use of collection software to enhance tracking and reporting capabilities.
Line Tech
Greencore
Mansfield Rd, Kiveton Park, Sheffield S26 5PF, South Yorkshire
09.2024 - 11.2024
- Enhanced team productivity with prompt resolution of tech issues.
- Troubleshot hardware malfunctions, restoring optimal functionality.
- Offered on-site tech support leading to minimized downtime.
- Resolved technical glitches during peak business hours, ensuring no work delays.
Amazon Driver
Amazon, DXS1, Sheffield, S4 8AL
Sheffield, South Yorkshire
07.2024 - 09.2024
- Delivered goods safely by adhering to strict road safety rules.
- Enhanced customer satisfaction with prompt and courteous delivery service.
Data Systems Administrator
Frasers Group
Jack Wills Warehouse, S9 3BZ, Sheffield, South Yorkshire
10.2021 - 06.2024
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed over 100 customer calls per day
Education
Certificate of Higher Education - Mechanic
EPAL MIRON
CRETE, GREECE 09.2017 - 06.2020
Skills
- P>Documentation and reporting
- P>Office administration
- P>Technical Support
- P>Administrative support
- P>Office 365 Knowledge
- P>Ability to work under pressure
- P>Attention to detail
- Proficient computing skills
- Local routes understanding
- Vehicle modification
- Problem Diagnosis
- Vehicle diagnostics
- IT skills
- Data analytics proficiency
- Customer relations
Timeline
Customer service administrator
DHL Supply Chain
06.2025 - Current
Line Tech
Greencore
09.2024 - 11.2024
Amazon Driver
Amazon, DXS1, Sheffield, S4 8AL
07.2024 - 09.2024
Data Systems Administrator
Frasers Group
10.2021 - 06.2024
Certificate of Higher Education - Mechanic
EPAL MIRON
09.2017 - 06.2020