ATHUL STANLY
Manchester,United Kingdom
Summary
Experienced professional with a strong background in Airport Customer services, logistics and supply chain management, specialising in export and import processes, customs compliances, and transportation management. Proven ability to develop and maintain KPIs, manage data effectively, and oversee warehouse operations. Adept at handling logistics documentation, inventory control, and freight forwarding. Skilled in Microsoft Office 365 Suite and business process modelling. Known for attention to detail, operational management expertise, and being a reliable team player. Career goal includes advancing to a senior logistics management role to further optimise supply chain efficiencies.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Administrator
Excess Baggage Airport LTD
Manchester Airport
09.2024 - Current
- Enhanced customer satisfaction through prompt and effective responses to inquiries.
- Resolved complex issues to elevate the overall customer experience.
- Maintained an accurate and confidential customer database, ensuring data integrity.
- Cultivated strong customer relationships to foster loyalty and long-term engagement.
- Managed lost property incidents efficiently, contributing to positive customer outcomes.
- Collaborated with airline representatives to streamline operations and improve process efficiency.
Transport Administrator
Prabgo Limited
Birmingham, United Kingdom
08.2023 - 08.2024
- Develop and organize transportation routes and delivery schedules to guarantee prompt and efficient service, collaborate with drivers, warehouse personnel, and customers to coordinate delivery times and locations
- Supervise the maintenance and utilization of the vehicle fleet, ensuring regular servicing and adherence to safety standards and preparing shipping documents, invoice, and paperwork
- Tracked and analyzed key performance indicators (KPIs) related to transportation, such as delivery times, fuel consumption, costs and Identify areas for improvement in transportation operations and implement solutions to enhance efficiency and effectiveness
- Handle customer inquiries, provide shipment updates, and resolve issues related to transportation and delivery and Work closely with logistics teams, warehouse staff, and other relevant personnel to coordinate transportation activities
Logistics Intern
Prabgo Limited
Birmingham, United Kingdom
05.2022 - 08.2023
- Organized and coordinated the transportation of goods, ensuring their timely and efficient delivery to customer centers
- Successfully monitored and managed inventory levels to optimize stock levels and prevent shortages situations
- Processed and tracked customers' orders, ensuring accuracy and timely fulfillment
- Maintained accurate records of shipments, transactions, and inventory levels and ensure compliance with relevant regulations and documentation requirement
Senior Logistics Coordinator
Ocean Axis Shipping Services
Kochi, India
10.2020 - 01.2022
- Ensuring the proper delivery of the cargo by checking and tracking the route and coordinating export (sea and air) shipments
- Managing the release and acceptance of containers from DP World trade, and securing space from vessel operators
- Handling export and import customs clearance in Dubai trade and Negotiating price with vessel operators
- Coordinate the transportation of goods, including route planning, carrier selection, and negotiating freight rates and track shipments to ensure timely delivery and resolve any issues that arise during transit
Logistics Coordinator
Ocean Axis Shipping Services
Kochi, India
08.2019 - 10.2020
- Overseeing the release and acceptance of containers via DP World trade and Negotiating pricing agreements with vessel operators
- Managing accurate inventory reports, preparing invoices and bills of lading, and submitting claims through online platforms
- Maintaining clearance reports that include customer names, declaration numbers, and job details
- Overseeing the submission of claims through online platforms
- Uploading export and import manifest and discharge list in the DP trade website and Coordinating Freight forwarding operations
Operations Intern
Jawaharlal Nehru Port Trust
Mumbai
06.2019 - 08.2019
- Documentation of export and import procedures, customs clearance, and invoice creation
- Gathered data and prepared reports for management teams
- Collaborated in professional team to solve various shipping issues
- Submitted detailed internship report for partial fulfilment of master's degree
Procurement and Logistics Associate
Metilda Jos Surgical
Kochi
05.2017 - 04.2019
- Creating and processing purchase order of materials, supplies, and services needed by the organization
- Coordinating and scheduling shipments, ensuring timely delivery of goods, and tracking shipments to ensure they reach their destination
- Consistently managed and optimized warehouse operations, ensuring impeccable maintenance, rigorous inspections, and meticulous organization
- Successfully negotiated and managed all logistics from the supplier to reduce direct costs of logistics
Education
Master of Science - Procurement Logistics and Supply Chain Management
University of Salford
Manchester 01.2022 - 01.2023
Master of Business Administration - Port and Shipping Management
Indian Maritime University
Kochi, India 05.2018 - 06.2020
Bachelor of Commerce - Computer Application
Mahatma Gandhi University
01.2014 - 01.2017
Skills
- Export and Import Process
- Office Administration
- Transportation Management
- Logistics Documentation
- Operational Management
- Customer Administration
- Distribution & Warehousing
- Freight Forwarding
- Documentation Management
- Supply Chain Management
- Customs Clearance
- Business Process Modelling
- Attention In Details
- Team Player
Certification
- Fundamentals of Digital Marketing
- Microsoft Specialist
- IBM Blockchain Essentials
- Tally ERP
- Google Analytics for Beginners
- Advanced Google Analytics
Timeline
Customer Service Administrator
Excess Baggage Airport LTD
09.2024 - Current
Transport Administrator
Prabgo Limited
08.2023 - 08.2024
Logistics Intern
Prabgo Limited
05.2022 - 08.2023
Master of Science - Procurement Logistics and Supply Chain Management
University of Salford
01.2022 - 01.2023
Senior Logistics Coordinator
Ocean Axis Shipping Services
10.2020 - 01.2022
Logistics Coordinator
Ocean Axis Shipping Services
08.2019 - 10.2020
Operations Intern
Jawaharlal Nehru Port Trust
06.2019 - 08.2019
Master of Business Administration - Port and Shipping Management
Indian Maritime University
05.2018 - 06.2020
Procurement and Logistics Associate
Metilda Jos Surgical
05.2017 - 04.2019
Bachelor of Commerce - Computer Application
Mahatma Gandhi University
01.2014 - 01.2017
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