Junlie Tizon
Norwich,Norfolk
Summary
Compassionate and reliable professional with a track record of providing high-quality support. Skilled in building relationships and working collaboratively to meet individual needs.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Care and support worker
Norsecare, Meadows
Norwich, Norfolk
2025.10 - Current
- Prepared and served safe, nutritious meals according to dietary needs, promoting tenants’ health and wellbeing
- Offered companionship and encouraged participation in social events, reducing feelings of isolation and supporting mental wellbeing
- Documented tenants' progress in daily notes and reports, identifying those needing additional support and ensuring timely care
- Maintained a clean and safe environment, including laundry and dishwashing, following infection control procedures
- Responded promptly during emergencies, ensuring professional help was sought when required.
- Adapted quickly to changing care routines, ensuring smooth transitions for tenants
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Monitored physical and emotional wellbeing and reporting changes to team leaders
- Worked collaboratively to provide compassionate, person-centred care for tenants from diverse backgrounds
Customer experience leader
Mcdonalds
Norwich, Norfolk
2022.03 - Current
- Delivered exceptional customer experiences from arrival to departure, driving satisfaction and repeat visits
- Ensured consistent cleanliness, organisation and hygiene across all service areas
- Supported and trained colleagues during busy periods, enhancing team efficiency and professional growth
- Managed high-volume customer queries and resolved issues effectively using strong interpersonal and conflict-resolution skills
- Recognised as 'Employee of the Week' for exceeding customer expectations through personalised service.
Education
Bachelor of Science - Psychology
University of Liverpool
Liverpool 2022.09 - 2025.07
Skills
- Caring for vulnerable adults
- Managing challenging behaviour
- Housekeeping tasks
- Understanding of confidentiality rules
- Caring attitude
- Dementia care knowledge
- Health and Safety Compliance
- Patient care
- Infection Control
- First Aid
- Bathing and dressing support
Certification
- Emergency First Aid at Work (Level 3) – NorseCare, 2026
- Fire Marshal Training – NorseCare, 2025
- Core Care Training (eLearning) – NorseCare, 2025–2026
(Safeguarding Adults & Children, Food Safety Level 1, Infection Prevention & Control, Manual Handling, COSHH, Dementia Awareness, Equality & Diversity, End of Life Care, Pressure Ulcer Risk Assessment, Health & Safety)
Timeline
Care and support worker
Norsecare, Meadows
2025.10 - Current
Bachelor of Science - Psychology
University of Liverpool
2022.09 - 2025.07
Customer experience leader
Mcdonalds
2022.03 - Current