Lesley Ward
Blackburn,Lancashire
Summary
Compassionate Care and Support Worker with knack for building meaningful relationships and creating safe environment. Boosted overall patient satisfaction by fostering open communication and providing tailored care plans. Known for resolving challenges quickly and maintaining calm, reassuring presence.
Overview
31
31
years of professional experience
Work history
Care and support worker
Caritas Care
Preston, Lancashire
2024.09 - Current
- Developed personalised care plans after assessing individual needs, ensuring optimal care provision.
- Enhanced patient comfort by providing personal care services such as bathing, dressing and feeding.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Facilitated patient movement using wheelchairs and walkers, enhancing independence and mobility.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prepared nutritious meals tailored to dietary needs, promoting overall wellness and health.
- Provided emotional support to patients, alleviating stress and fostering a sense of companionship.
- Assisted patients to participate in community activities, promoting socialisation and mental health.
- Tracked vital signs consistently to facilitate prompt medical responses.
Sales assistant
Maureen Cookson ltd
Whalley, Lancashire
2005.01 - 2011.01
- Acquired knowledge of new products swiftly, delivering detailed guidance to customers.
- Built strong relationships with regular customers for repeat business.
- Streamlined till operations, minimising waiting times for customers.
- Maintained store operations seamlessly during peak hours by managing high-pressure situations calmly.
Lunchtime supervisor
Whalley Church Of England Primary School
Whalley, Lancashire
2002.01 - 2004.01
- Monitored playground during breaks, maintaining secure and safe play environment for children.
- Collaborated with Lunchtime Supervisors to ensure consistent care and support for all pupils.
- Encouraged good dietary habits, promoted healthier lifestyle among students.
- Reported significant behavioural issues to relevant teachers, facilitating timely interventions.
Care assistant
The Mount
Accrington, Lancashire
1995.01 - 2000.01
- Assisted with daily living activities, promoting patient comfort and dignity.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Addressed concerns of patients' families, ensuring comfort and satisfaction during their stay.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Delivered excellent customer service by addressing concerns of patients' families.
Skills
- Patient care
- End-Of-Life caregiving
- Elderly care
- Palliative Care
- Caring for vulnerable adults
- Basic life support
- Manual handling
- Health and Safety Compliance
- Adaptability to patient needs
- Resilience under stress
- Behavioural Management
- Empathetic listening
- Caring attitude
- Respectfulness
- Sensitivity to cultural diversity
Timeline
Care and support worker
Caritas Care
2024.09 - Current
Sales assistant
Maureen Cookson ltd
2005.01 - 2011.01
Lunchtime supervisor
Whalley Church Of England Primary School
2002.01 - 2004.01
Care assistant
The Mount
1995.01 - 2000.01