Amber Giles
East Sussex ,ESX
Summary
Friendly and customer-focused professional with experience in retail, hospitality and reception roles across the UK and Canada. I enjoy building relationships with customers, providing personalised recommendations and creating a welcoming experience from the moment they walk through the door. With a background in sales, upselling, cash handling and working in fast-paced environments, I'm confident delivering excellent service while helping customers feel valued and looked after.
Overview
4
4
years of professional experience
Work history
Social media manager
Freelance - Part time
East Sussex, UK
2025.09 - 2026.05
- Monitored industry trends for incorporation into our social media strategy.
- Increased brand visibility by developing and implementing strategic social media campaigns.
- Cultivated a strong community online through consistent, meaningful dialogue with followers.
- Conducted comprehensive competitor analyses to stay ahead in market trends.
- Produced regular reports on social media performance to inform future strategies.
- Developed an efficient content calendar leading to a well-organised posting schedule.
- Enhanced digital presence through the creation of compelling visual designs.
- Ran successful promotional campaigns to raise product awareness.
Pacific Surf Co – Front of House Representative
Pacific Surf Co
Tofino , Canada
2025.03 - 2025.08
- Delivered exceptional customer service in a busy retail environment, creating a welcoming and engaging experience for every customer.
- Built strong relationships with customers, encouraging repeat business and long-term loyalty.
- Sold premium surfboards, clothing and accessories by understanding customers' needs and recommending the most suitable products.
- Successfully upsold surf lessons and additional retail products, contributing to increased revenue while enhancing the customer experience.
- Managed customer enquiries in person, over the phone and by email, resolving questions efficiently and professionally.
- Processed transactions accurately while maintaining an organised, visually appealing retail space.
Ski Rental Supervisor
Blue Mountain
Ontario , Canada
2024.10 - 2025.03
- Provided personalised equipment recommendations, ensuring every customer received the right products for their ability and needs.
- Consistently exceeded sales targets through confident product recommendations and upselling premium Gore-Tex ski clothing and accessories.
- Improved operational efficiency by streamlining rental processes and training team members on customer service best practices.
- Managed stock levels through regular inventory checks, ensuring equipment was always available and well presented.
- Delivered efficient service during busy seasonal periods while maintaining excellent attention to detail and customer satisfaction.
Receptionist
Caledonian Hotel
Newcastle upon Tyne, UK
2024.06 - 2024.09
- Managed daily hotel bookings, reservations and guest check-ins/check-outs, ensuring a seamless customer experience.
- Handled cash, card payments and end-of-day reconciliations accurately while maintaining financial records.
- Delivered professional front-of-house service, managing a high volume of face-to-face, telephone and email enquiries.
- Coordinated room availability and booking schedules using the hotel's reservation system to maximise occupancy.
- Resolved guest enquiries and complaints efficiently, providing personalised solutions while maintaining high customer satisfaction.
- Worked collaboratively with housekeeping and management to ensure smooth day-to-day operations.
- Maintained accurate guest records and administrative documentation with excellent attention to detail.
- Thrived in a fast-paced environment by effectively prioritising tasks while delivering exceptional customer service.
Pottery Studio Assistant
The Pottery Experience
Newcastle , UK
2024.06 - 2024.09
- Welcomed customers and provided friendly assistance throughout their studio experience.
- Delivered administrative support, including appointment scheduling, telephone enquiries and email correspondence.
- Maintained an organised and efficient studio through effective stock organisation and equipment maintenance.
- Assisted with day-to-day operations while ensuring the studio remained clean, safe and welcoming.
- Collaborated with the creative team to improve customer experiences and studio processes.
- Taught pottery and kiln loading lessons
Front of House Usher
Glyndebourne Opera House
East Sussex , UK
2022.01 - 2023.08
- Delivered exceptional customer service to guests attending world-class performances.
- Welcomed visitors, provided accurate information and ensured guests felt comfortable throughout their visit.
- Worked closely with colleagues to manage seating, crowd flow and last-minute requests efficiently.
- Maintained a calm, professional approach while assisting high-profile guests and resolving customer queries.
- Ensured a safe, organised and enjoyable experience for all visitors during performances and intervals.
Education
BA (Hons) - Music
Newcastle University
NewcastleA Levels - English, Music, Fine Art
Bedes School
East SussexSkills
- Customer service excellence
- Retail sales and upselling
- Product recommendations
- Relationship building
- Cash handling and POS systems
- Complaint resolution
- Inventory management
- Attention to detail
- Communication skills
- Team collaboration
- Time management
- Phone and email communication
Timeline
Social media manager
Freelance - Part time
2025.09 - 2026.05
Pacific Surf Co – Front of House Representative
Pacific Surf Co
2025.03 - 2025.08
Ski Rental Supervisor
Blue Mountain
2024.10 - 2025.03
Receptionist
Caledonian Hotel
2024.06 - 2024.09
Pottery Studio Assistant
The Pottery Experience
2024.06 - 2024.09
Front of House Usher
Glyndebourne Opera House
2022.01 - 2023.08
A Levels - English, Music, Fine Art
Bedes School
BA (Hons) - Music
Newcastle University