O’Shane Taffe
London
Summary
I aim to advance my professional trajectory within the customer service role by leveraging my unique blend of academic knowledge and personal experiences. With a strong foundation in leadership and effective communication, I have developed my interpersonal skills through various engagements, including organising and leading school events such as open evenings. These experiences have improved my confidence in engaging with diverse audiences and equipped me with the ability to convey complex information effectively. Moving forward, I aim to apply these skills to excel in my future roles as a person working in customer service and contribute meaningfully to the success of my team and organisation.
Overview
4
4
years of professional experience
Work History
Social media manager
Taffe Digital Agency LTD
07.2022 - 03.2024
- My role has required me to monitor emerging trends, adapt to algorithm changes on significant platforms, and continually refine our social media strategies.
- Developed engaging online content for improved customer interaction.
- Ran successful promotional campaigns to raise product awareness.
Retail sales associate
Foot Locker
08.2022 - 02.2023
- Assisting customers with their shopping needs.
- Always gave the best solutions and helped customers choose a long-lasting, high-quality product.
- Training new staff to use the technology and systems at work.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Apprentice
KwikFit
London, UK
08.2021 - 08.2022
- I accumulated sales by engaging in generic conversations with customers and replenishing stock.
- I cross-sold across the centre, adding to sales and meeting daily budgets.
- I ensured the centre was aesthetically pleasing to the eye while advising customers on the correct tyres or other products they may need but was hesitant about.
- Maintained strong work ethic, displaying enthusiasm for industry and career growth.
- It is also important to fully maintain the cars and the products around them to ensure their full functioning.
- Managed reviews on Net Promoter Score, Google Reviews and providing feedback to resolve unfavourable reviews as needed.
Sales negotiator
Sovereign Properties LTD
03.2020 - 07.2021
- I would handle over 50 plus inbound and outbound calls to ensure our customer service lines would be answered promptly.
- Negotiated and closed sales to secure profitable deals and contracts.
- Achieved monthly sales and performance KPIs for improved team success.
- I was fully trained to handle customer complaints as smoothly as possible and ensure a resolution for my clients.
- I can efficiently work independently as well as part of a team.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
Education
Gcse - English
TLG West London
London 05.2020 -
GCSEs - Maths
TLG West London
05.2020 -
GCSEs - Science
TLG West London
05.2020 -
GCSEs - ICT
TLG West London
05.2020 -
Skills
- Persuasive communication
- Web development
- Social listening capabilities
- Time efficiency
- Multitasking
- Decision making
- Customer service excellence
- Positive attitude
- Data analysis
- Risk Assessment
Affiliations
- Design
- Creative Writing
- Working Out
- Fashion
Timeline
Retail sales associate
Foot Locker
08.2022 - 02.2023
Social media manager
Taffe Digital Agency LTD
07.2022 - 03.2024
Apprentice
KwikFit
08.2021 - 08.2022
Gcse - English
TLG West London
05.2020 -
GCSEs - Maths
TLG West London
05.2020 -
GCSEs - Science
TLG West London
05.2020 -
GCSEs - ICT
TLG West London
05.2020 -
Sales negotiator
Sovereign Properties LTD
03.2020 - 07.2021
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