Summary

Overview

Work history

Education

Skills

Timeline

Matthew Jones

Summary

Customer-focused commercial professional with 9+ years’ experience across new business generation, account management, customer success, and revenue growth within SaaS and technology-led organisations. Proven at winning new customers, managing high-value portfolios, expanding ARR, and building long-term relationships through trust, training, and deep product expertise.

Experienced across the full commercial lifecycle, from prospecting and closing new business through to onboarding, enablement, retention, and expansion. A UK Sales Manager with leadership experience, executive-level reporting exposure, and a strong record of delivering consistent results while balancing multiple responsibilities.

Career direction and motivation

Following the recent birth of my daughter, I have taken a more intentional approach to my long-term career direction. I am now seeking a role that places greater emphasis on account growth, customer success, and long-term value creation, while continuing to apply my strength in generating new business where it supports sustainable customer relationships.

Overview

years of professional experience

Work history

Senior Account Manager / UK Sales Manager

Matchware (Everway Group) – UK

London

2023.08 - Current

Responsible for end-to-end ownership of UK commercial relationships, combining new business generation with account growth and customer success within a SaaS environment.

Key achievements

Oversaw a £4.5m DSA market alongside a Workplace market with a £1m annual target
Delivered 140% ARR through a combination of new business, renewals, and account expansion
Recognised internally for outstanding performance within the Workplace market
Successfully balanced revenue delivery with customer enablement, training, and technical support

Responsibilities

Full 360 commercial role: prospecting, discovery, demonstrations, closing, onboarding, and account growth
Acting as a product specialist, providing technical guidance and tailored customer solutions
Designing and delivering customer training, including recorded walkthroughs and enablement content
Leading customer events and delivering keynote presentations at enterprise and industry forums
Representing the business at external events, including collaborations with major enterprise organisations

UK Sales Manager responsibilities

Direct report to the CEO of Matchware, responsible for UK sales performance and forecasting
Coaching, mentoring, and supporting sales team members across new business and account growth
Ownership of pipeline reporting, performance analysis, and leadership-level updates
Active contribution to commercial planning and sales strategy

Sales Leader / Sales Manager

Resi Design Ltd

London

2018.01 - 2023.08

Senior commercial and leadership role within a fast-growth startup environment, combining new customer acquisition with revenue growth and team development.

Key achievements

Highest revenue generator in company history at time of departure
Generated £1.5m+ in booked revenue, driven solely by new customer wins
Regularly exceeded monthly and annual sales targets

Responsibilities

Managing and developing a sales team (up to 7 direct reports)
Coaching, onboarding, and performance management
Driving/closing new business opportunities
Designing and refining sales processes and commission structures
Interviewing and hiring new team members
Managing pipelines, lead distribution, and revenue reporting

Sales Representative / Team Lead

In Touch Acquisition

Cardiff

2016.04 - 2018.01

Progressed from individual contributor to team leadership in a high-performance, commission only environment.

Generated new business through field work
Consistently exceeded daily and weekly sales targets
Managed and coached a small sales team
Set daily objectives and conducted performance reviews