MOHAMMED MAHBOOB UDDIN
Stockton on Tees,ENG
Summary
Dedicated IT professional with a robust background in customer service,
technical support, and security operations. Experienced in managing access
control, conducting patrols, and resolving incidents efficiently. Skilled in
hardware and software troubleshooting, with certifications in CCNA Routing
and Switching and Computer Hardware and Networking. Committed to
delivering exceptional service and resolving issues promptly to ensure an optimal
user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Distribution Security Officer
Amberstone Security
01.2022 - Current
- Controlled access, directed visitors, and identified security threats
- Conducted searches, patrols, and reviewed CCTV to deter crime
- Reported incidents digitally, collaborated with authorities, and ensured thorough documentation
- Adhered to health & safety, resolved conflicts, and provided top-notch service.
Customer Service Representative
Owaisi Hospital, Research Centre
03.2020 - 03.2021
- Managed patient records, facilitated admissions, and generated investigation bills
- Provided guidance to callers on admissions, investigations, and billing procedures, resolving concerns with empathy and professionalism.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
Computer Hardware Technician
Sai Computer Repairs
04.2016 - 06.2016
- Constructed, installed, and tested customized computer configurations
- Diagnosed and resolved system and network problems efficiently
- Demonstrated expertise in hardware and software troubleshooting
Education
Master of Science - Computer Science
Teesside University
Middlesbrough, UK06.2023
Bachelor of Science - Computer Science
Osmania University
Hyderabad, India10.2019
Diploma - Computer Science
Q Q Polytechnic
Hyderabad, India05.2016
Skills
- Technical Support
- Customer Service
- Troubleshooting
- Hardware and Software
- Networking
- Incident Management
- Communication
- Problem-Solving
- Attention to Detail
- Adherence to Protocols
- Quick Learner
- Self-Motivated
- Active Listening
- MS Office
Languages
Certification
- CCNA Routing and Switching - 100% Physical (Real) Lab, Udemy
- Computer Hardware and Networking, HCL CDC, India
Timeline
Distribution Security Officer
Amberstone Security
01.2022 - Current
Customer Service Representative
Owaisi Hospital, Research Centre
03.2020 - 03.2021
Computer Hardware Technician
Sai Computer Repairs
04.2016 - 06.2016
Master of Science - Computer Science
Teesside University
Bachelor of Science - Computer Science
Osmania University
Diploma - Computer Science
Q Q Polytechnic
- CCNA Routing and Switching - 100% Physical (Real) Lab, Udemy
- Computer Hardware and Networking, HCL CDC, India
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