Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Amal Chandran

Summary

I am a dedicated professional with a strong passion for technology, specializing in service analysis and cyber security. I have a proven track record of delivering exceptional results. I excel in monitoring and maintaining operational services/projects, conducting data quality checks, and resolving incidents and problems. With a master’s degree in Cyber Security, I am adept at adapting to emerging technologies. Committed to staying updated on the latest threats and trends, I strive to enhance the organization's security posture and protect its valuable assets.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work history

Terminal Security Officer

Manchester Airport Group
Stansted, Essex
03.2023 - Current
  • I used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Patrolled airfield & Terminal during open hours, observing activities and deterring vandalism or criminal activity.
  • Remained flexible in a rapidly moving environment and adapted to developing situations.
  • Checked ID cards and documented details in the security logs.
  • Collaborated with security teams and emergency services to resolve urgent situations.
  • Completed thorough incident reports, recording exact observations, occurrences and witness statements.
  • Screened passengers and belongings to clear for boarding.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Eliminated unauthorized access through effective employee and visitor screening.
  • Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
  • Inspected access points for signs of tampering and secured against misuse.

Cash Office Manager

Select Service Partner
Stansted, Essex
07.2022 - 03.2023
  • I possess a proven track record of effectively managing teams and developing team members.
  • I analyzed and solved logical problems while multitasking and dealing with interruptions to my workload.
  • I took a methodical and pragmatic approach to my work, and I have excellent Microsoft Office skills, particularly in Excel.
  • I was responsible for managing cash variances, voids monitoring, credit card reconciliation, change issuing, toilet turnstile revenue processing, verification and banking of leisure revenue, charity money banking, and more.
  • Responsible for staff training, physically counting cash and collating for banking, and always ensuring strict governance and compliance.
  • Drew up reports on cash balances and other financial activities for management review.
  • Prepared cash forecasts to help determine cash needed for upcoming expenses.
  • Received cash and cheques and verified genuineness to minimize losses.
  • Entered customer transactions into the computer and issued receipts, obtaining the supervisor's approval for all transactions over established limits.
  • Supplied cash and cash boxes to Single Window Operators (SWO) and took possession of excess.
  • Reconciled cash by day end to maintain accurate balances.
  • Handled budgeting process in liaison with the financial controller.
  • I measured success through key measurables such as zero cash variance, safe holdings within agreed targets, ensuring adequate change availability for units, and taking responsibility for profit and loss and wage control.

Cash Office Assistant

Select Service Partner
Luton, Central Bedfordshire
06.2021 - 07.2022
  • Trained assistants and staff to adhere to cash operating procedures and regulations.
  • Avoided cash losses by identifying and resolving discrepancies in transactions.
  • Established business continuity by maintaining a daily cash flow log using Lynx.
  • Supported strategic decision-making, producing cash reports.
  • Maintained regulatory compliance standards, verifying the issuance of petty cash in line with company policies.
  • Facilitated smooth day-to-day operations, preparing floats for the following day with accuracy.
  • Informed manager regarding cash requests to obtain approval.
  • Assisted in handling complex transactions, reducing Cash Office Manager's workload.
  • Prevented losses due to theft, verifying cash bags were secure at all times.
  • Trained new hires in balancing techniques to reduce processing times.
  • Executed bank deposits and filed slips.
  • Regular investigation and reporting of till discrepancies, change issuing, forgeries detection, and training staff on banking processes
  • I was responsible for ensuring zero cash variance, maintaining safe holdings within agreed targets, and ensuring adequate change is available for units
  • My skills in balancing cash and revenue-related procedures to company standards have allowed me to excel in monitoring site compliance of CASP and assisting with variance reporting.
  • I have verified and banked leisure revenue and charity money, processed credit business and vouchers, and completed shift standards planners
  • I worked closely with the Cash Office Manager and other Cash Offices to ensure the smooth functioning of the site cash office.

Service Analyst

ARS Transport & Traffic Technology (I) Pvt. Ltd
Trivandrum
10.2018 - 12.2019
  • Monitoring & maintenance of more than 28 operational services/projects in European countries.
  • Carried out Data quality checks to ensure the quality of data delivered to clients.
  • Verified hardware installations on field 8 remote updates of the hardware and software.
  • Reconfigured database and settings of on-site hardware.
  • A critical member of the service analysis team which includes incident & problem management.
  • Analyzed, troubleshoot & resolved various issues that cropped up in various projects.
  • Identified incidents and their impact, incident investigation and diagnosis.
  • Detection of firmware updating errors.
  • Proactively worked on anticipated server issues
  • Coordinated with diverse teams like development & QA teams.
  • Continuous liaised with affected business partners and stakeholders
  • Escalated incidents as per group escalation policies.
  • Regularly revised and updated the Escalation matrix in line with Project Quality and performance requirements.
  • Handled incidents and performed incident management using a customized Incident management tool.
  • Performed Data Analysis for various projects in European Countries by making performance reports and presentations for clients.
  • Administrated a 24*7 working team ensuring the running of all live projects.
  • Analyzed stakeholder needs, identified gaps, and defined capabilities for acceptable solutions to business problems.
  • Coordinated with various departments to effective maximum client satisfaction.
  • Coordinated with Service Process Managers responsible for Incident, Request, Problem, Configuration, and Change Management.
  • Prepared Analysis reports trend analysis and Quality Dashboards which signify project performance.
  • Analyzed project performance reports concerning the quality & availability of systems.
  • Oversaw repair works by service engineers and reported same to Installations Service.
  • Ensured achievement of goals of Incident Management process.
  • Service restoration to normal operations based on customer perspective and within defined SLA.
  • Involved in detecting, logging, categorizing and prioritization incidents, providing initial Incident Support
  • Resolved problems & issues within set timelines thereby developing the knowledge base.
  • Designed plans to improve operations and suggested changes to systems for the overall organization.
  • Generated reports of findings to help management with making key decisions.
  • Provided Tier 1 support, addressing access navigation, onboarding, and troubleshooting issues.
  • Scanned system for frequent technical issues employing troubleshooting techniques for resolution.
  • Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
  • Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.

Education

Master of Science - Cyber Security

University of Hertfordshire
Hatfield
01.2020 - 10.2022

Bachelor of Science - Information Technology

Amity University
India
07.2014 - 11.2017

Master of Science - Information Technology

Amity University
India
01.2018 - 01.2020

Skills

  • Cyber and digital forensics
  • Penetration testing
  • Computer forensics
  • Software Deployment
  • Database Programming
  • Testing and maintenance
  • Operational analysis
  • HTML coding
  • SQL
  • API design
  • Active Directory
  • Knowledgeable in Mac systems
  • LAN aptitude
  • Technical documents comprehension
  • Application installations
  • Hardware diagnosis
  • Application support
  • Skilled in TCP/IP and WAN
  • Desktop support
  • Technical issues analysis
  • Software diagnosis
  • Technical support
  • Servers expertise
  • Active Directory
  • ITIL

Languages

English
Advanced
Hindi
Upper intermediate

Timeline

Terminal Security Officer

Manchester Airport Group
03.2023 - Current

Cash Office Manager

Select Service Partner
07.2022 - 03.2023

Cash Office Assistant

Select Service Partner
06.2021 - 07.2022

Master of Science - Cyber Security

University of Hertfordshire
01.2020 - 10.2022

Service Analyst

ARS Transport & Traffic Technology (I) Pvt. Ltd
10.2018 - 12.2019

Master of Science - Information Technology

Amity University
01.2018 - 01.2020

Bachelor of Science - Information Technology

Amity University
07.2014 - 11.2017

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Amal Chandran