MAR ANGELO ELPA
22 Warwick Gardens London Road Thornton Heath,Surrey
Summary
Experienced Seafarer with 10 years in ship maintenance, cargo operations, and safety protocols. Demonstrates strong problem-solving, communication, and teamwork skills. Background in catering services supporting kitchen operations for over 6 years, with knowledge of food hygiene regulations. Recent role as Linen Porter to Night Public Cleaner emphasised commitment to cleanliness and customer satisfaction, showcasing strong organisational skills and attention to detail.
Overview
19
19
years of professional experience
Work History
Linen Porter to Night Public Area
Art'Otel Hoxton
London
09.2024 - Current
- Facilitated open communication within the team; maintained a supportive work environment.
- Maintained high hygiene standards for guest safety.
- Provided support services to housekeeping staff, promoting efficiency.
- Contributed to efficient hotel operations by timely removal of dirty linens.
- Assisted in the training of new staff members, enhancing their performance.
- Responded swiftly to requests from housekeeping staff, ensuring minimal disruption to guests' stay.
- Achieved smooth laundry operations through effective sorting and stacking of linens.
- Enhanced team coordination with clear communication for efficient workflow.
Hotel room attendant
Millennium Hotel and Conference Centre
Gloucester, London
06.2024 - 09.2024
- Adhered strictly to lost-and-found procedures, contributing towards operational integrity of the establishment.
- Observed strict compliance with hotel's security protocols reinforcing overall safety standards.
- Exhibited proficiency in time management by completing assigned duties within deadlines.
- Provided swift response to emergency situations demonstrating calmness and professionalism under pressure.
- Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
- Prioritized tasks efficiently handling multiple assignments simultaneously without compromising quality.
- Ensured comfort of hotel guests by providing efficient room service delivery.
- Achieved high customer satisfaction with meticulous attention to detail during room preparation.
- Promoted a hygienic environment through cleaning of bathrooms, changing linens, and vacuuming floors regularly.
Seafarer
Maersk Filipinas Inc.
09.2019 - 12.2023
- Perform general maintenance and housekeeping duties aboard ship.
- Cleaning the deck, applying paint on metal parts to prevent rust, repairing rusted areas, loading and unloading cargo, tying knots, launching lifeboats, and adhering to international ship regulations.
- Work on the decks of ships and perform a variety of duties as assigned.
- Assist in navigation by standing lookout and steering.
- Assist in cargo operations, such as loading and unloading.
- Assisted in training new crew members of desk crew work, monitor ship.
- Interior and exterior decks for any maintenance that needed attention like light fixtures, overflow of toilets, replacing windows, installing carpets.
- Assisted Captain in helm watch in the navigating of the ship, operating lift crane ascending and descending lifeboat for tender operation.
- Able to work 40 hours or more, work well in a fast-paced environment on time, able to read and write and comprehend orders knowledge in emergency procedures.
- Able to rig heavy equipment and willing to relocate.
- Responsible for ensuring personnel knows his or her role in emergency situations (fire, man overboard, & abandon ship).
- Cleaned and maintained sanitized, living condition on the inside of the vessel.
Seafarer
Cargo Safeway Inc
05.2014 - 11.2018
- Assisted in navigation by standing lookout and steering, contributing to safe passage during voyages.
- Assist in cargo operations, such as loading and unloading.
- Coordinated emergency response exercises to enhance team preparedness for critical situations.
- Carried out general maintenance and housekeeping duties to ensure safe and efficient ship operations.
- Perform tasks such as line handling, painting, and chipping rust.
- Demonstrated high energy and enthusiasm while working in a fast-paced environment.
Catering assistant
Ate Perlys Caterings and Services
06.2010 - 06.2014
- Executed food preparation tasks to meet dining deadlines efficiently.
- Coordinated with suppliers for timely delivery of fresh produce, enhancing kitchen operations.
- Assisted in buffet services, enriching event experiences for clients.
- Prepared suitable alternatives for dietary restrictions when necessary.
- Collaborated with team members to ensure smooth catering operations during events.
- Implemented hygiene protocols to ensure safe food handling throughout duties.
- Set up dining areas for special events, improving overall ambiance.
- Clear tables efficiently between courses and after guests finish their meals.
- Maintain a clean and organized dining area throughout service.
- Pay close attention to detail when setting tables, serving food and beverages, and fulfilling guest requests.
- Ensure that each guest's experience meets the highest standards of quality and hospitality.
Waiter
Kamayan sa Palaisdaan
01.2007 - 07.2009
- Provided exceptional customer service through friendly and polite interactions, enhancing guest satisfaction and loyalty.
- Greet guests warmly as they arrive, escort them to their tables, and ensure their comfort throughout their dining experience.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest concerns or complaints promptly and professionally, ensuring a positive dining experience.
- Deliver orders to tables promptly and accurately, ensuring that all items are presented attractively and according to the restaurant's standards.
- Present checks to guests accurately and promptly at the end of their meal, and process payments efficiently using POS (Point of Sale) systems or other payment methods accepted by the restaurant.
- Handle cash, credit cards, and electronic payments securely and in accordance with restaurant policies.
- Maintained health and safety standards by sanitising work areas and hands consistently.
- Maintained cleanliness of restaurant area through regular sweeping and wiping, contributing to a welcoming environment.
- Fostered harmonious working environment through effective communication with team members.
Education
BS - Marine Transportation
Inter-Global College Inc.
Lucena, Philippines04-2010
Secondary High School -
Paaralang Sekundarya ng Lucban
Lucban, Philippines04-2006
Elementary -
Paaralang Elementarya ng Lucban 1
Lucban, Philippines04-2002
Skills
- Cleaning standards
- Housekeeping procedures
- Public area maintenance
- Facility upkeep
- Inventory management
- Safety protocols
- Use of hand and power tools
- Problem-solving
- Troubleshooting
- Teamwork
- Communication
- Adaptability
- Conflict resolution
- Leadership
- Adaptability
Languages
English
Timeline
Linen Porter to Night Public Area
Art'Otel Hoxton
09.2024 - Current
Hotel room attendant
Millennium Hotel and Conference Centre
06.2024 - 09.2024
Seafarer
Maersk Filipinas Inc.
09.2019 - 12.2023
Seafarer
Cargo Safeway Inc
05.2014 - 11.2018
Catering assistant
Ate Perlys Caterings and Services
06.2010 - 06.2014
Waiter
Kamayan sa Palaisdaan
01.2007 - 07.2009
BS - Marine Transportation
Inter-Global College Inc.
Secondary High School -
Paaralang Sekundarya ng Lucban
Elementary -
Paaralang Elementarya ng Lucban 1