linda margaret roadknight
Carlisle,Cumbria
Summary
Delivers person-centred support to individuals with complex needs, promoting independence, dignity and quality of life. Assists with personal care, meal preparation, mobility and medication administration while maintaining safe, accurate records and clear communication with families and professionals. Supports service users to access shops, appointments and community activities, strengthening social inclusion and independence. Builds trusting relationships through compassionate communication, reliable conduct and respect for diversity while encouraging choice, confidence and everyday progress.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Support Worker
glenmore trust
Carlisle, Cumbria
05.2019 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- De-escalated violent, aggressive and threatening behaviour.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
Personal Assistant
rachael monk
kirkpatrick fleming, dumfries and galloway
10.2009 - 05.2019
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
Care Worker
the laurels
Carlisle, Cumbria
06.2004 - 10.2009
- Assisted patients with showering, cleaning and toileting duties as requested.
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Provided a friendly, compassionate and proactive approach throughout service.
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
- Conducted household tasks, including cleaning and laundry, to maintain a safe environment.
- Helped patients requiring assistance to consume drinks and food.
- Maintained confidentiality and privacy of client information, adhering to professional standards.
- Participated in training and development opportunities to enhance skills and knowledge in care provision.
- Supported people with social and physical health with a proactive and helpful approach.
- Assisted clients with medication management, following prescriptions and doctors' instructions.
- Developed strong rapport with clients, building trust and facilitating smoother care delivery.
- Provided companionship, listening empathetically to concerns and engaging in meaningful conversation.
- Monitored and recorded patient conditions, providing updates to healthcare professionals.
- Used aids and personal equipment to promote service users' mobility.
- Managed challenging behaviour using approved techniques to ensure safety and respect.
- Administered fluid and solid medication to those requiring assistance.
- Communicated with family members, carers and multidisciplinary professionals to elevate level of care.
- Responded appropriately to safeguarding incidents and emergencies.
- Utilised mobility aids and adaptive equipment proficiently, ensuring correct and safe usage.
- Documented care activities accurately, ensuring records were up-to-date and compliant with regulations.
- Promoted independence, choice and privacy of residents at all times.
- Developed trusting relationships with service users and advocated on their behalf.
- Built professional relationships with service users.
- Performed high-quality end of life care in residential setting.
- Facilitated social interactions and recreational activities to promote mental and emotional health.
- Implemented individual support plans and tailored activities.
- Responded to emergencies promptly, applying first aid and contacting emergency services when necessary.
- Fostered a positive and supportive environment, recognising and responding to individual emotional needs.
- Evaluated programme effectiveness by monitoring and reporting on client progress.
- Delivered client-centred approach by contacting external social service agencies to obtain holistic view of individuals.
- De-escalated violent, aggressive and threatening behaviour.
Production Line Operative
jacob and cowen
Carlisle, Cumbria
04.1989 - 06.2004
- Maintained work areas in clean, neat and organised fashion.
- Followed production schedule to achieve set time scales and quality standards.
- Supported quality assurance by visually inspecting items and removing defect parts.
- Kept production areas clean and obstacle-free to minimise risk of accident or injury.
- Followed health and safety procedures to minimise risk of injury.
- Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals.
- Collaborated with fellow team members to reach set production targets.
- Carried out tasks following step-by-step process.
- Coordinated with other departments to ensure smooth workflow and timely completion of orders.
- Packed finished items, marked boxes with customer details and transported to despatch..
- Completed work orders quickly in busy production environment.
- Loaded and unloaded items from machines, conveyors, and conveyances.
Silver Service Waitress
dalston hall hotel
Carlisle, Cumbria
05.1987 - 04.1989
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
Education
GCSEs - english maths,history, geography, cooking,religous education
caldew school
carlisle01-1987
Skills
- Person centred care
- Safeguarding procedures
- Health and safety
- Community support
- Medication administration
- Record keeping
- Mobility assistance
- Behaviour de-escalation
- Incident reporting
- Client communication
- Family liaison
- Respect for diversity
- Reliable conduct
- Record-keeping
- Medical confidentiality
- reliable and trustworthy
- Building relationships
- Personal care
- Safeguarding policies
- Safeguarding protocols
- Meal preparation
- Health and safety procedures
- Personal care assistance
- Dealing with vulnerable clients
- Mental health support
- Daily living assistance
- Report-writing
- Disability support
- Activities of Daily Living
- Learning disabilities support
- Client-Centred approach
- Administration tasks
- Infection control knowledge
- resilience in difficult situations
- Dementia care knowledge
- Risk assessment application
- Documentation management
- Food Hygiene Certification
- Grooming and personal care
- Care needs assessment
- Social care
- Assertiveness
- Clean driving record
- Health checks
- Outdoor activities organisation
- Accommodation-based support
Certification
- NVQ Level 2 in health and social care.
- Care Competencies.
- Care Certificate.
Timeline
Support Worker
glenmore trust
05.2019 - Current
Personal Assistant
rachael monk
10.2009 - 05.2019
Care Worker
the laurels
06.2004 - 10.2009
Production Line Operative
jacob and cowen
04.1989 - 06.2004
Silver Service Waitress
dalston hall hotel
05.1987 - 04.1989
GCSEs - english maths,history, geography, cooking,religous education
caldew school