Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Kerry Rees

CHIPPENHAM,WILTSHIRE

Summary

22-year-old with extensive experince in cash handling and providing positive customer experience in fast-paced environments. Skilled at managing enquiries and complaints as posess the ability to remain composed under pressure. Highly motivated to exceed expectations and is adept at establishing strong realtionships with both customers and colleagues to achieve organisational goals.


Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Cleaner

Self-Employed
Chippenham, Wiltshire
06.2023 - 08.2023
  • Created a welcoming environemnt by meticulous cleaning living areas including vacuuming, mopping and polishing.
  • Ensured customer satisfaction by consistently sanitising kitchens and bathrooms to a high standard.
  • Safely used cleaning products to prevent damage and maintain client trust.
  • Managed multitudes of laundry and ironing.






Customer service assistant

Wilko
Chippenham, Wiltshire
09.2019 - 09.2021
  • Handled transactions accurately and swiftly while still maintaining excellent customer-worker rapport, gaining a customer service award.
  • Showcased strong communication and professionality skills when handling customer enquiries.
  • Collaborated closely with colleagues to foster a positive but productive working atmosphere
  • Priotised tasks during peak times to ensure optimal service.
  • Adapted quickly to changes in store layout or shift rotation.





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Work Experience

Dorset and Wiltshire Fire Brigade Service
07.2018 - 07.2018


  • Operated firefighting equipment and was taught safe emergency responses.
  • Provided analyticl critique of a website regarding its accessibility and appearance.
  • Learned the value of teamwork in life-critical situations.



Education

Master of Science - Countering Extremist Crime and Terrorism

University College London
London
09.2024 - 09.2025

Bachelor of Science - Psychology

Swansea University
Swansea
09.2021 - 05.2024

Skills

  • Dependability
  • Adaptability
  • Time Management
  • Interpersonal skills
  • Problem-solving
  • Strong work ethic
  • Attention to safety

Accomplishments

QNUK Level 3 Award in Emergency First Aid at Work (RQF)

Timeline

Master of Science - Countering Extremist Crime and Terrorism

University College London
09.2024 - 09.2025

Cleaner

Self-Employed
06.2023 - 08.2023

Bachelor of Science - Psychology

Swansea University
09.2021 - 05.2024

Customer service assistant

Wilko
09.2019 - 09.2021

Work Experience

Dorset and Wiltshire Fire Brigade Service
07.2018 - 07.2018
Kerry Rees