Ernest Mustapha
Manchester ,Gorton Manchester
Summary
Dedicated professional with expertise in maintaining high cleanliness and hospitality standards. Proficient in mopping, furniture maintenance, and efficient home storage solutions, ensuring optimal organisation and hygiene. Skilled in operating floor buffers and hoovers, conducting cleaning quality inspections, and managing waste disposal techniques with safety consciousness. Demonstrates dependability through meticulous cleaning checklists and supply logs, as well as effective stock replenishment. Committed to enhancing air quality through air purifier maintenance and ensuring hygienic fridges and freezers. Aspires to leverage skills in a role that values initiative and high standards of cleanliness.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Hardworking(cleaner) well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently. Plans to deliver on targets with relative ease.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work history
Cleaner
Proclean1987 LTD
Manchester,Stockport , Stockport
2003.02 - Current
- Kept communal areas tidy and well-organised for optimal functionality.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Secured premises at end of shift, ensuring safety of all areas.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Correctly used colour-coded equipment.
- Reported breakages to supervisor.
- Communicated well with team across multiple locations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
Customer service officer/Marketer
Asokore Rural Bank PLC
Accra , Ejisu
2020.06 - 2022.04
- Streamlined information flow through organised record keeping.
- Facilitated smooth transactions by accurately processing sales and payments.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Improved customer satisfaction by providing prompt and efficient service.
- Delivered high-quality service with attention to detail and professionalism.
- Followed company guidelines to ensure consistent quality of service.
- Collaborated closely with team members to provide seamless service experience.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Addressed customer queries, resulting in enhanced customer confidence.
- Conducted regular follow-up calls for improved customer retention rates.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Applied best practices to comply with customer service procedures.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided professional and helpful support to new and existing clients.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Participated in meetings to discuss goals and sales target.
Education
Bachelor of Science - Marketing
Kwame Nkrumah University Of Science And Techonlogy
Ghana 2020.01 - 2022.09
HND - Marketing
Kumasi Technical University
Ghana 2018.01 - 2021.08
Skills
- Mopping
- Furniture maintenance
- Efficient home storage solutions
- Cleaning checklists and supply logs
- Stock replenishment
- Air purifier maintenance
- Floor buffer operation
- Uses own initiative
- Cleaning quality inspections
- Hygienic fridges and freezers
- Dependability
- High cleanliness standards
- Hospitality standards
- Hoover operation
- Waste disposal techniques
- Safety consciousness
Affiliations
- Fashions
- VOLLEYBALL
- Basketball
Timeline
Customer service officer/Marketer
Asokore Rural Bank PLC
2020.06 - 2022.04
Bachelor of Science - Marketing
Kwame Nkrumah University Of Science And Techonlogy
2020.01 - 2022.09
HND - Marketing
Kumasi Technical University
2018.01 - 2021.08
Cleaner
Proclean1987 LTD
2003.02 - Current