Zydrunas Puzinas
Newark,England
Summary
Highly skilled Technical Support Engineer with a strong expertise in mobile devices and operating systems, including Android. Demonstrated experience in claim forms, service arrangements, quality assurance, and filing/data archiving. Proficient in computer/IT skills and internal company management systems. Recognized for exceptional customer service and teamwork abilities, with proven experience in leading and mentoring teams to achieve project goals. Certified in forklift operation and experienced in extrusion synchronization. Strong analytical thinker with initiative and problem-solving capabilities, adept at ordering parts and repairs, setup procedures, and calibration. Possesses a mechanical aptitude, excellent eye-hand coordination, and manual dexterity. Adept at coaching and developing team members to enhance their skills and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Precision Metal Grinding machine operator.
NSK UK Ltd.
Newark England
10.2020 - 09.2023
- Operated and maintained CNC machines, ensuring precision and accuracy in metal grinding processes.
- Set up and calibrated machines according to specifications, adhering to tight tolerances and quality standards.
- Performed routine maintenance and troubleshooting on CNC machines to minimize downtime and ensure smooth operations.
- Read and interpreted technical drawings and blueprints to execute machining tasks accurately.
- Implemented safety protocols and procedures to maintain a safe and compliant work environment.
- Trained and mentored new operators, sharing best practices and ensuring adherence to company standards.
Credit Debt collector
Teleperformance
Brunel House Newark NG24 2EG
08.2018 - 10.2020
- Answered incoming calls from residential and small business customers.
- Followed up with clients to ensure optimal customer satisfaction.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Utilized advanced software and systems to track and manage debt collection processes and generate reports on collection performance.
- Managed a portfolio of delinquent accounts, successfully reducing outstanding balances through effective negotiation and communication skills.
- Implemented debt recovery strategies and monitored payment plans to ensure timely payments and minimize losses for the company.
- Trained and mentored junior team members, sharing best practices and enhancing overall team performance.
- Adhered to all legal and regulatory requirements, ensuring compliance with debt collection laws and industry standards.
Mobile Technician
DixonsCarphone
Long Hollow Way, Coddington, Newark NG24 2NH
05.2016 - 08.2018
- Installed software, modified and repaired hardware and resolved technical issues.
- Managed call flow and responded to technical support needs of customers.
- Identified and solved technical issues with a variety of diagnostic tools.
- Run visual and mechanical inspection for all model IPhone devices.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Used office tools for daily tasks.
- Worked with email and other company systems and tools.
Warehouse Op
Know How
Newark
03.2014 - 05.2016
- Efficiently moved stock around the warehouse using Reach Truck and Clamp Truck, ensuring timely and accurate placement of goods.
- Received incoming stock, accurately located and delivered items to their designated locations within the warehouse.
- Reported any damaged stock promptly to maintain inventory accuracy and quality control.
- Delivered pallets to racking systems, ensuring proper stacking and organization for easy retrieval.
- Collected and transported washing machines and fridges using clamps, delivering them to allocated areas for dispatch.
- Conducted regular FLT (Forklift Truck) checks to ensure safety and compliance with company standards.
- Collaborated with team members to optimize warehouse operations and enhance overall efficiency.
- Maintained a clean and organized work environment, adhering to health and safety regulations.
- Provided targeted training to individuals transitioning to new roles within the warehouse, equipping them with the necessary skills and knowledge to succeed in their new positions.
Extruder Operator
ECO Plastics Ltd
Hemswell Business Park, Hemswell, Gainsborough DN21 5TU
03.2011 - 03.2014
- Operated and maintained plastic extrusion machines, ensuring the production of high-quality plastic products.
- Determine setup procedures.
- Synchronize speed of extrusion
- Implemented process improvements to increase productivity and reduce material waste.
- Routine machine maintenance
- Transferred product to silos
- Execute protocols and assist with technical report
- Documented production data and maintained accurate records of machine performance and output.
- Provided training and guidance to new operators, sharing best practices and ensuring adherence to company standards.
- Adjusted equipment valves, pumps and controls to achieve desired processing results.
Education
Secondary Education Exam -
Kaunas College of Technology
K. Donelaičio g. 73, Kaunas 44249, Lithuania2010
Level 2 Diploma for Sustainable Waste Management - undefined
South Leicestershire College
Blaby Rd, Wigston LE18 4PHSkills
- Technical Support Engineer Skills Mobile devices
- Knowledge of safety regulations and the ability to enforce safety protocols to prevent accidents and ensure a safe working environment
- Being flexible and able to adapt to changes in workload, technology, and industry trends
- Finding, evaluating, and using information from various sources effectively
- Expert in OS and android systems
- Being open to new ideas and willing to change your approach based on new information
- Claim forms, Service arraignments
- Quality assurance
- Filing and data archiving
- Teamwork
- Computer / IT skills, Companies inside management systems
- Customer service expert
- Forklift operation/Forklift Certification
- Extrusion synchronization
- The ability to truly listen to clients and understand their concerns, goals, and perspectives
- Clear and effective verbal and written communication to convey ideas, feedback, and instructions
- Efficiently managing time to ensure coaching sessions are productive and goals are met
- The ability to identify issues, brainstorm solutions, and guide clients through problem-solving processes
- Analytical thinker
- Order parts and repair
- Setup procedures
- Calibration
- An aptitude for mechanics, eye-hand coordination and manual dexterity
Certification
Apple Service Fundamentals Exam, IOS Qualification Exam,
GXO university certificates. Building high performance team,
Building the Foundation for an Effective Team, Business Execution: How Things Get Done,
Managing and Supporting Employee Wellness, Take a Deep Breath and Manage Your Stress.
Timeline
Precision Metal Grinding machine operator.
NSK UK Ltd.
10.2020 - 09.2023
Credit Debt collector
Teleperformance
08.2018 - 10.2020
Mobile Technician
DixonsCarphone
05.2016 - 08.2018
Warehouse Op
Know How
03.2014 - 05.2016
Extruder Operator
ECO Plastics Ltd
03.2011 - 03.2014
Secondary Education Exam -
Kaunas College of Technology
Level 2 Diploma for Sustainable Waste Management - undefined
South Leicestershire College
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