Zvikomborero Maxwell Murombo
Cambridge,Cambridgeshire
Summary
Multi-talented professional experienced in information and communications technology management alongside sales representatives and staff training. Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments and make sure customer expectations are met.
Overview
8
8
years of professional experience
Work history
Care support worker
Highworth Care Ltd
Cambridge, Cambridgeshire
05.2023 - Current
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Helped service users to gain ability to function independently in society.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Prepared tasty and healthy meals to meet dietary requirements.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
Director
Valley Valet
Port Elizabeth
12.2021 - 02.2024
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Implemented company policies and legal guidelines.
- Identified and resolved operational issues impacting productivity, performance or profitability. Which led to 24% increase in turnover and 16% profit
- Formulated business plans to increase growth and minimise cost for company.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Designed business strategies to obtain short and long-term goals for company.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Organised events to engage with customers and expand companies clientele
Operational manager
Remo’s Italian
Port Elizabeth
08.2017 - 02.2023
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Strategically scheduled and managed 30+ staff members, maintaining high-performing business operations.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Organised financial and operational data to help with yearly budgeting and planning.
Software development manager
Quest Programming
Richmond Hill/Buluwayo, Eastern Cape
01.2021 - 03.2025
- Upgraded hardware and software regularly for optimised systems performance.
- Installed new technologies without disrupting workflow.
- Maintained system security through regular testing and servicing.
- Managed technology resources within department budgets.
- Analysed system and software requirements to meet operational needs.
- Recruited, trained and managed IT teams to continually meet service user needs.
- Developed and managed new software to client’s needs.
Care assistant
Dolphin Health
Greenacres, Newton Park
01.2019 - 08.2019
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Kept patient environments clean and neat following optimum hygiene standards.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Maintained confidentiality and compliance standards for optimised patient care.
Education
A-Levels -
Excell College
ChitungwizaSkills
- Strategic planning
- Contract management
- Advanced researcher
- Financial risk analysis
- Knowledge of Adobe photoshop / lightroom
- Social media marketing
- Business planning
- Staff development
- Customer service
- Revenue growth
- Business administration
- Employee management
- Operations oversight
- Data collection and analysis
- Advanced negotiating with supplier or customers
- Ability to identify growth opportunities for companies
Timeline
Care support worker
Highworth Care Ltd
05.2023 - Current
Director
Valley Valet
12.2021 - 02.2024
Software development manager
Quest Programming
01.2021 - 03.2025
Care assistant
Dolphin Health
01.2019 - 08.2019
Operational manager
Remo’s Italian
08.2017 - 02.2023
A-Levels -
Excell College