Zuzanna Topczewska

• Kept customer and food preparation areas clean and well-organized.
• Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
• Organized food preparation stations and regularly replenished supplies.
• Stored food properly to prevent spoilage, cross-contamination and illnesses.
• Delivered superior customer service focused on quality and meeting customer needs.
• Completed opening, closing and shift change tasks by following company guidelines.
• Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Verified orders and bagged items for easy transport.
• Communicated with customer to provide menu offering details and assist with decision-making.
• Used POS system and cash register to receive payments by cash, check, credit card and voucher.
• Trained sandwich artists to apply attention to detail and commitment to quality.
• Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
• Restocked kitchen supplies by rotating food according to dates and action.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

My position as the Kitchen Assistant in Deli l was very rewarding

• Cut and chop food items and cook in fryers.
• Handle multiple transactions for groceries via debit card, credit card, and cash.
• Execute POS displays in store to generate impulse shopping purchases along with points of interruption.
• Prepare food; serve customers; cleaning duties; bag groceries; stock; assist customers.
• Maintain a clean environment by ensuring meat slicers are cleaned after each use and washing area at end of shift.
• Monitor and control monetary distribution through POS transactions

• Provided excellent customer service with a friendly attitude when greeting customers, taking orders and preparing drinks.
• Memorized all menu offerings for quick preparation and to be able to recommend blends, roasts, and specialty drink or food offerings to customers.
• Mastered the Point of Sale system to input and track orders and handle financial transactions.
• Espresso pulling, coffee brewing and latte art
• Food and drink prep and handling
• Verbal communication
• Knowledge about coffee roasting process and growing methods