Zuzanna Miernik
Hanworth
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Student advisor
Legal advice centre
Egham, Surrey
2024.10 - Current
- Managed client matters in contract/tenant law and wills/probate law, coordinating meetings and preparing for interviews.
- Conducted comprehensive legal research and managed case documentation efficiently.
- Collaborated with supervisors and colleagues to align on case strategies and refine approaches.
- Led client interviews, focusing on gathering key information and building rapport with clients in a compassionate and professional manner.
- Developed and finalized legal documents, including conflict-of-interest forms, advice letters, and referrals.
- Observed meetings with another firm to deepen understanding of client interactions and legal procedures in Wills and Probate.
- Actively sought feedback and improved skills through regular supervision meetings.
- Gained training in wills and probate law, contract law, landlord and tenant law, family law, personal injury law, GDPR, and legal research.
Assistant manager
The Beech House
Hampton, Richmond upon Thames
2024.05 - 2024.10
- Exhibited initiative and leadership by managing operations independently.
- Completed essential training (fire safety, food safety, etc), ensuring compliance with regulations and maintaining a safe environment.
- Developed strong organizational skills by coordinating staff schedules, managing events, and handling administrative duties such as emails and complaints.
- Managed financial responsibilities, including cash handling, reconciliations, and maintaining accurate records.
- Cultivated problem-solving and conflict resolution skills by addressing issues efficiently and professionally.
- Fostered team collaboration through clear communication, ensuring smooth operations and a positive working environment.
Front of house, Bartender/Barista & Kitchen staff
Cellar Magnifique
Woking, Surrey
2024.01 - 2024.05
- Demonstrated flexibility and passion by excelling in three distinct roles: front of house, kitchen, and bar, delivering relaxed and attentive service in a high-end, intimate setting, building close customer relationships.
- In front of house, refined customer service skills, creating a welcoming atmosphere and managing live events such as wine tastings, comedy nights, and live music.
- Gained hands-on experience in the kitchen, completing a food safety course and expanding knowledge of new products like cheese, charcuterie, and antipasti, while ensuring efficient kitchen operations.
- Contributed to marketing by creating a successful newsletter, updating event boards, and drafting proposals to enhance the establishment's social media presence and expand reach.
Waiter, Barista/Bartender
Café Benedict & Parsnips
Teddington, Richmond upon Thames
2021.09 - 2023.09
- Started as a waiter in Café Benedict quickly advancing within the company by excelling in customer service in a high-volume, fast-paced environment.
- Embraced growth within the company, taking on additional roles as a barista and bartender, contributing to the development of a strong, loyal customer base and supporting the brand's growth.
- Played a key role in the opening of Parsnips , adapting to new procedures and operational practices while ensuring brand consistency across locations.
- Took on additional responsibilities, including staff training, food preparation, and reinforcing the brand's values in the new branch.
Waiter
Taste Café
Hampton, Richmond upon Thames
2019.05 - 2020.03
- Quickly adapted to a fast-paced, customer-facing role, learning to serve and assist in a small, community-focused café.
- Built strong relationships with regular customers, enhancing retention and fostering a welcoming atmosphere.
- Handled payment transactions to guarantee smooth customer checkout process.
- Managed closing duties, including restocking, cleaning, and securing the premises.
Charity retail assistant
Queen Elizabeth Foundation
Shepperton, Surrey
2018.10 - 2020.03
- Supported managers in optimizing operations and resolving issues to enhance customer experience and retention.
- Promoted the charity's mission to raise awareness and secure funding.
- Ensured high-quality merchandise presentation and promotion.
- Fostered a positive team environment through collaboration and encouragement.
Education
Bachelor of law - Law with Criminology
Royal Holloway University of London
Egham, Surrey 2024.09 - Current
A-Levels - Dance
Esher Sixth Form
Egham, Surrey 2020.09 - 2022.07
A-Levels - Sociology
Esher Sixth Form
Egham, Surrey 2020.09 - 2022.07
A-Levels - English Literature
Esher Sixth Form
Esher, Surrey 2020.09 - 2022.07
Skills
Additional Courses
- Level 2 food safety and Allergen awareness
- Health and safety, fire safety and risk assessment
- Alcohol and licencing
- GDPR protection
- POS (Point of sale) system
- Conflict management
- Complaints and customer dispute
- Introduction to employment law and Equality and Diversity in the Workplace (covering anti-discrimination laws)
- Effective staff management
Personal interests
- Fluent in Polish
- Extensive training in dance and performance technique
- History and literature
- Travel and culture
Timeline
Student advisor
Legal advice centre
2024.10 - Current
Bachelor of law - Law with Criminology
Royal Holloway University of London
2024.09 - Current
Assistant manager
The Beech House
2024.05 - 2024.10
Front of house, Bartender/Barista & Kitchen staff
Cellar Magnifique
2024.01 - 2024.05
Waiter, Barista/Bartender
Café Benedict & Parsnips
2021.09 - 2023.09
A-Levels - Dance
Esher Sixth Form
2020.09 - 2022.07
A-Levels - Sociology
Esher Sixth Form
2020.09 - 2022.07
A-Levels - English Literature
Esher Sixth Form
2020.09 - 2022.07
Waiter
Taste Café
2019.05 - 2020.03
Charity retail assistant
Queen Elizabeth Foundation
2018.10 - 2020.03