Zuzana Sorejsova

Work History

Costa Coffee

Hove, United Kingdom

09.2021 - Current

Crafted Exceptional Coffee: Consistently delivered high-quality espresso-based beverages (300+ beverages per day), and specialty drinks with Latte Art Mastery, exceeding customer expectations and earning repeat business.
Customer Service Excellence: Provided top customer service, making personalized recommendations, and ensuring welcoming atmosphere. Maintained customer satisfaction rating.
Inventory Management: Successfully managed and ordered coffee beans, syrups, and supplies to maintain optimal stock levels while minimizing waste, reducing costs.
Efficiency Improvement: Introduced streamlined workflow process that reduced wait times during peak hours, resulting in improved customer satisfaction and increased revenue.
Health and Safety Compliance: Adhered to strict health and safety guidelines, maintaining clean and sanitary workspace, and consistently passing health inspections.
Upselling and Promotion: Promoted cafe specials and upsold products, contributing to increase in average transaction value.
Cash Handling: Managed cash registers and accurately processed customer transactions, balancing cash drawers daily.
Team Collaboration: Collaborated effectively with team, ensuring smooth operations and positive work environment.

Best Western Princes Marine Hotel

Hove, United Kingdom

03.2019 - 11.2021

Customer Service Excellence: Provided exceptional customer service by greeting guests warmly, taking orders accurately, and ensuring pleasant dining experience.
Menu Knowledge: Demonstrated in-depth knowledge of restaurant's menu, including specials, ingredients, and dietary restrictions or allergens, enabling effective upselling and personalized recommendations.
Order Accuracy: Maintained high level of accuracy in order taking and delivery, minimizing errors and ensuring customer satisfaction.
Efficient Table Service: Managed section of 10+ tables, prioritizing tasks effectively to deliver prompt and attentive service during peak dining hours.
Upselling: Successfully upsold menu items
Teamwork: Collaborated with fellow waitstaff and kitchen staff to coordinate orders, ensuring timely and accurate food delivery to tables.
Problem Solving: Quickly addressed and resolved customer concerns or special requests, demonstrating strong problem-solving skills.
Cash Handling: Accurately processed customer payments, maintained cash drawer integrity, and calculated tips with precision.
Cleanliness and Hygiene: Maintained clean and organized dining area, adhering to health and safety guidelines, and passing regular health inspections.

Pizza Hut Restaurant

Brighton, Brighton and Hove

01.2020 - 09.2021

Food Preparation: Proficiently prepared and cooked a variety of dishes according to established recipes and quality standards, ensuring consistent and high-quality food output.
Kitchen Organization: Maintained clean and organized kitchen workspace, efficiently managing inventory and ensuring timely reordering of essential ingredients and supplies.
Team Collaboration: Worked collaboratively with kitchen staff to streamline production processes, resulting in reduction in food prep time.
Quality Control: Assisted in quality control measures, conducting regular food taste tests and inspections to ensure all dishes met restaurant's high standards.
Dishwashing and Sanitation: Operated commercial dishwashing equipment, maintained impeccable cleanliness in dish area, and followed sanitation protocols to meet health and safety regulations.
Stock Management: Assisted in receiving and storing food deliveries, accurately documenting inventory levels, and minimizing waste through proper storage and rotation.
Safe Food Handling: Demonstrated strong understanding of safe food handling practices, consistently adhering to food safety guidelines.
Adaptability: Quickly adapted to changing kitchen needs and tasks, effectively multitasking in a fast-paced environment.
Training: Assisted in training new BOH team members, ensuring of understood kitchen processes and safety protocols.

PHOENIX lekarensky velkoobchod, Ltd.

Prague, The Czech Republic

11.2014 - 01.2019

Procurement Strategy: Developed and executed company's indirect procurement strategy, identifying cost-saving opportunities and optimizing supplier relationships with 10+ foreign companies for consignment and service warehouse in Czech market.
Supplier Management: Managed a portfolio of suppliers , negotiating contracts, and ensuring on-time delivery of goods and services while maintaining quality standards according to GDP/GMP regulations and close cooperation with State Institute for Drug Control in Czech market.
Cost Reduction: Achieved reduction in indirect procurement costs by implementing strategic sourcing initiatives and conducting regular supplier performance evaluations.
Marketing Collaboration: Collaborated with marketing department to procure promotional materials, ensuring timely delivery for marketing campaigns and events.
Budget Management: Oversaw procurement budget, tracking expenses, and ensuring adherence to financial targets.
Cross-functional Teamwork: Worked closely with cross-functional teams, including distribution, customs, marketing, sales, and finance, to align procurement activities with business objectives.
Vendor Negotiations: Led negotiations with vendors to secure terms, including pricing, payment terms, delivery schedules and reduced procurement cycle times.
Contract Management: Developed, reviewed, and managed procurement contracts, ensuring compliance with company policies and legal requirements.

SKO-ENERGO Ltd. (Heat & Power Station For Skoda Car)

Mlada Boleslav, The Czech Republic

03.2011 - 10.2014

Financial Record-Keeping: Maintained accurate financial records, including accounts payable, accounts receivable, ensuring compliance with accounting principles and regulations.
Invoice Processing: Processed vendor invoices (300+ per month), verified accuracy, and ensured timely payments to suppliers, improving supplier relationships.
Compliance: Ensured compliance with tax regulations and financial reporting standards, facilitating smooth audits and minimizing financial risks.
Administrative Support: Provided administrative support to management accounting team.
Software Proficiency: Utilized accounting software SAP and office productivity tools (e.g., Microsoft Excel, Word, PDF) for financial data management and analysis.
Team Collaboration: Collaborated with management accounting team, assisting with projects, financial analysis, and reporting as needed. Checking basic data of invoices, inserting and re-sending them in system SAP or administration of basic data of suppliers and customers
Acknowledgement for improvements in electronic circulation of invoices in company.