Zuzana Remper
Antrim
Summary
Hardworking, dedicated person with clerical work and skilled in managing team assignments. Experienced with word processing, data entry and scheduling to support administration office needs. Adapts easily to changing needs and analytically approaches diverse administrative issues.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Office administrator
Modern Tyres
Antrim, Antrim
05.2016 - 01.2022
- Booking vehicles for service and repair
- Processing supplier invoices and cheque requests as required.
- Reconciling till receipts to invoices raised by using spreadsheet analysis.
- Updating databases with confidential and relevant information.
- Maintaining high standards of accuracy and quality in data entry and record-keeping.
- Processing invoices and purchase orders with high attention to detail.
- Greeting and directing incoming visitors and clients to reduce wait times and increase satisfaction.
- Answering high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Brand ambassador
Nissan/TeleTech
Belfast
07.2011 - 07.2014
- Providing accurate and appropriate information in response to customer queries in the Central-Europe and UK regions.
- Building customer loyalty by placing follow-up calls for customers reported product issues.
- Running reports and supplying data to fulfil customer report requirements.
- Handling customer requests related to Nissan technical issues.
- Promoting products and services to target audience through strategic marketing campaigns.
- Handling escalations and heavy complaints.
Production operative
Schrader Electronics
Antrim
07.2010 - 07.2011
- Managing defective products or packaging and forwarded to appropriate departments.
- Running equipment and performance tests of electronic systems.
- Using soldering iron to melt solder and join electronic components.
Assistant manager
Mx Active
Antrim
05.2009 - 07.2010
- Carefully managing and recording cash and credit transactions, diminishing financial discrepancies.
- Monitoring stock levels and writing timely order supply requests to replenish merchandise.
- Delivering high level of service to clients to maintain relationships for future business opportunities.
- Coaching and developing a team of 13 sales assistants to consistently exceed sales target KPIs.
Education
A-Levels - Economics, Bookkeeping
Business Academy
Slovakkia 09.2000 - 06.2004
Certificate of Higher Education - Bookkeeping Level 2
Northern Regional College
Ballymena 09.2023 - 02.2024
Certificate of Higher Education - Bookkeeping Level 3
AAT E-Learning
Antrim, Antrim and Newtownabbey 02.2024 -
Skills
- Professional and mature
- Problem resolution
- Detail-orientated
- Data entry
- Microsoft Office
- Invoicing and billing
- Multilingual
- Sage
- Administration support
Timeline
Certificate of Higher Education - Bookkeeping Level 3
AAT E-Learning
02.2024 -
Certificate of Higher Education - Bookkeeping Level 2
Northern Regional College
09.2023 - 02.2024
Office administrator
Modern Tyres
05.2016 - 01.2022
Brand ambassador
Nissan/TeleTech
07.2011 - 07.2014
Production operative
Schrader Electronics
07.2010 - 07.2011
Assistant manager
Mx Active
05.2009 - 07.2010
A-Levels - Economics, Bookkeeping
Business Academy
09.2000 - 06.2004
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