Zuzana Philippova
Manchester
Summary
Accomplished professional with extensive expertise in business process management and organisational transformation. Certified Six Sigma Black Belt with a proven track record in process re-engineering, statistical process controls, and continuous improvement. Adept at designing IT solutions and automated accounting systems, ensuring seamless integration across global complex organisations. Demonstrates strong skills in change management, stakeholder engagement, and risk management. Proficient in project management methodologies including Agile, with hands-on experience using tools such as JIRA, Confluence, and Salesforce. Recognised for excellent communication and leadership abilities, fostering collaboration across cross-functional teams to drive success and achieve business objectives. Committed to delivering data-driven decisions that enhance customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Business Analyst Manager
Microfocus/OpenText
London, UK
06.2021 - 02.2025
- Leading the team of four Business Analysts, working on Product Hierarchy projects acting as a connection between technical teams and business (end users of products) and working individuals across the functions (Business, Dev people, Testers, and QA)
- Working Agile, promoting more flexible execution of IT projects with focus of successful delivery, focusing on Project leadership including Stakeholders management, project execution improvement and change management
- Creating the Problem Statement Reports, Impact Assessment document, Functional Design document, Runbooks, address the IT architectural issues and changes, facilitating workshops including the leading improvement projects and other improvement activities with an outcome based focus on addressing the business problems and expectations and communication on changes made for systems, master data and impact of those changes on down systems (30+)
- Projects working on as PM: Product Hierarchy changes 2023: planning activities around product hierarchy migration, Product Hierarchy changes 2022: planning activities around product hierarchy migration
- Projects working on as BA lead/PM: Divestiture of Portfolio project 2024 AMC, Compact Delivery 2022, 2023, SFDC changes and Sales Loft implementation, HR freedom project migration Workday data migration to Success Factors (known too as Talent Central), Global HR Payroll harmonization delivery
Business Analyst
Enra Ltd
London, UK
01.2021 - 06.2021
- Working on improving UI of banking application (loans)
- Designing the new functionalities, completing FDD (Functional Design Document)
- Identified potential risks with thorough business impact analyses.
- Participated in regular audits guaranteeing compliance with industry regulations.
- Acting as a connection between technical teams and business (end users of products) and working individuals across the functions (Business, Dev people, Testers and QA)
- Adopting the Agile methodology to get the effective and fast outcome between DEV individuals and Business
PM/Product owner for IT Application Services
Capgemini for Johnson and Johnson (Janssen pharma)
Beerse
06.2018 - 01.2021
- Acting as a connection between technical teams and business (end users of products) and working individuals across the functions (Business, Dev people, Testers and QA)
- Bridging the Agile methodology to get the effective and fast outcome between DEV individuals and Business
- Range of projects completed varies from Finance, Legal, Telephony, Internal portal creation: Alliance Time tracking tool (Timesheet apps for 6000+ Users), CWR and SAM system (Onboarding/ legal checks and Security system 16 k+ end Users), Telephony Genesys migration for EMEA and South Africa including CRM SalesForce implementation, Bid Tenders management software as a service deployment for UK Canada and Italy, Onboarding Portal, ICARUS complaint system, EHSS SharePoint (Business requirements collection and documentation), CWR enhancements 2020 (functional design for Contingency Worker Request enhancement, the system landscape review and documentation, this included the review of E2R process from record creation till receiving the badge), 360' Janssen viewer application for Supply Chain and Miniplant, CrisisSuite application (SaaS)
- Project scoping Business case preparation
- Preparing Actors definition, process blueprints, process mapping, creating and using prototypes (mock ups) to visualize the solution to Business
- Use cases and working with Business (internal or external) and Dev Team to detail the solution, facing Business and IT the same time (acting like a bridge between these two teams)
- Business requirements elicitation- transferring Use cases into technical reqs and functional specs (using rapid Requirements Development techniques/ certified)
- Acceptance Criteria writing using BDD (Cucumber)
- Analytics Expertise, Data flow mapping and Data validation to detail the business requirements in User stories
- Solid knowledge of Agile methodology - using Epic/ Features/ User stories/Acceptance Criteria and able to maintain the backlog
- Knowledge of tool JIRA- testing in X-Ray (including reviewing and/or writing test steps)
- Deliver analysis artefacts; user stories, with defined acceptance criteria and any associated mapping specifications for development and testing
- Presentation of user stories to the Agile team, developers and QA to arrive at appropriate technical solutions and estimates
- Providing analysis on defects and changing requirements as projects progress
- Monitoring project risks and escalating / sharing Risk impacts with team and main stakeholders
- UAT Testing before BAU acceptation - work closely with the SQA team to review defects Perform User Acceptance Testing sign off for technical deliverables and support the users in executing
- Completing mandatory GxP documentation, delivering on Compliance plan
- Facilitating and leading virtual and face to face workshops (familiar with Skype and MS Teams video/audio presentations) on Business change and training on new digital experience
- Leading and supporting my team members in their daily activities, main contact and escalation point for the project
- Help to identify workarounds / where possible processes changes to mitigate gaps in the application
- Support Site Implementation Lead or present themselves to senior leaders and line managers to get them to buy into our goals and support us in introducing the change to their teams
- MS EXCEL knowledge & experience
- Good level of Power Automate/Power Apps knowledge & experience
Business Change Delivery Lead
RSG for Royal London Group
04.2018 - 06.2018
- BA for Oracle Fusion change R13 - Finance: requirements gathering, impact analysis and business process change
- SDLC and Agile project methodology
- Drive and lead business case & gap analysis across Business, Control, Technology & Operations and front to back Operating processes
Lead Business Analyst
Cognizant for Barclays Bank plc
02.2016 - 12.2017
- Lead Business Analyst for Structural Reform Programme- ring fencing for mortgagees and other lending: Hybrid role of Product owner and business analyst for Mortgages: Branding and Correspondence - Business requirements collection and translation those into IT changes and its impact on relevant Business area
- Pivotal role between a few Businesses and various functional teams - balancing the requirements/ added value/ and costs involved
- Customer Journeys mapping, cataloguing correspondence and mapping Customer Journey 'Making payment' (SEPA, SWIFT) and messages
- Lead Business Analyst for Brexit (EERP) for Trade Working Capital: Business Change Implementation Trade Working Capital - Brexit solution - technology
- Transaction cycle and Impact Assent (IA) and BRDs
- Business Requirements collection (Systems/applications agnostic and regulatory lead …)
- Payment Services Directive (PSD2)
- SEPA, SWIFT and mass payments
- TWC Transaction Cycle (TWC TC) analysis - Impact Assessment and Risk Analysis for Barclays across the Barclays bank wide used systems GDPR including
Efficiency manager
Aldermore Bank plc
07.2015 - 09.2015
- Company Overview: Banking sector - bank focusing on Mortgages, Savings, Small Enterprise Business and AF/IF funding business showing enormous growth since 2006 (from 50 FTEs then to 1150 FTEs today)
- I am working with COO to drive and support Efficiency Programme across the bank reporting to Head of Business Planning & Process excellence
- Main contribution: Managing Efficiency- Cost/Income ration Programme for 2015 and 2016+
- Efficiency Tracking process Governance model
- Preparing Target Operating Model for Operations
- Reporting development and communication on Efficiency activities-from Business Case to Benefit delivery
- Banking sector - bank focusing on Mortgages, Savings, Small Enterprise Business and AF/IF funding business showing enormous growth since 2006 (from 50 FTEs then to 1150 FTEs today)
Six Sigma Black Belt
Ford Credit Europe
02.2015 - 07.2015
- Company Overview: Center of Excellence Global team based in Brentwood UK member of CoE Ford Credit Europe Team for Continuous Improvement
- This area provides the Scoping, Delivery and Realization of the Ford Banking Continuous Improvement portfolio, covering of Continuous Improvement on project basis
- Summary of projects completed (details available upon request): CMR - Improving short falls on Customers' accounts
- Driving strategic change from initial scoping to end delivery and re-engineering business processes whilst using industry lean techniques
- Center of Excellence Global team based in Brentwood UK member of CoE Ford Credit Europe Team for Continuous Improvement
Consultant & Senior BA
Subcontracting with Faktotum
11.2010 - 07.2014
- Summary of projects completed (details available upon request): Continuous Improvement and Lean Six Sigma deployment for Shared services in Henkel
- Implementation of Continuous Improvement in Shared Service organizational DNA and efficiency tracking
- Via creating the correct KPIs to measure the process efficiency and challenge the status quo of process performance and drive CI in process
- Main focus on P2P and MM Process
- Automated P2P process implementation - Vendor Management Project for Deutsche Telecom Bratislava- interim Project Manager
- Leading the process of Implementation of SAP Vendor Management Automation for Slovakia, Czech and Poland
Education
Six Sigma Black Belt - Center of Excellence
Honeywell
Prague, Czech republicManagement and Economics of Engineering
Slovak Technological University
Bratislava. SlovakiaSkills
- Requirements gathering
- Process modelling
- Cost-Benefit analysis
- Business intelligence
- Business Process Mapping
- Process Quality
- Change Management
- Stakeholders Management
- Risk Management
- Project management
- Process Excellence
- Microsoft Office Tools
- Agile
- JIRA/Octane/Confluence
- Workday
- Success Factors
- X-Ray testing
- Salesforce
- Use Cases
- User Stories
- Acceptance Criteria and Testing
- Pragmatic
- Proactive
- Structured
- Organized
- Diplomatic
Custom
As a Project Manager / Lead Business Analyst with proven experience in successful full-life cycle project delivery I am having solid background in Finance/Banking and Pharma and Digital industry. I can provide the analysis of the products, systems, processes and how all those can impact people. I am having a comprehensive understanding of the policies, operations, systems and relevant strategies of own function or business area. I am good in Business requirements gathering and translating those for technical teams. I can connect business and IT people on projects while keeping high level quality of project delivery. I can focus on project strategy while not losing the attention for detail.
Timeline
Business Analyst Manager
Microfocus/OpenText
06.2021 - 02.2025
Business Analyst
Enra Ltd
01.2021 - 06.2021
PM/Product owner for IT Application Services
Capgemini for Johnson and Johnson (Janssen pharma)
06.2018 - 01.2021
Business Change Delivery Lead
RSG for Royal London Group
04.2018 - 06.2018
Lead Business Analyst
Cognizant for Barclays Bank plc
02.2016 - 12.2017
Efficiency manager
Aldermore Bank plc
07.2015 - 09.2015
Six Sigma Black Belt
Ford Credit Europe
02.2015 - 07.2015
Consultant & Senior BA
Subcontracting with Faktotum
11.2010 - 07.2014
Six Sigma Black Belt - Center of Excellence
Honeywell
Management and Economics of Engineering
Slovak Technological University
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