ZUZANA JATELOVA
Aberdeen,United Kingdom
Summary
Community Learning and Development (CLD) professional with extensive experience in supporting diverse individuals and communities through inclusive initiatives. Expertise in designing and delivering educational programs for various age groups, facilitating workshops, and providing personalized support. Committed to promoting equality, diversity, and inclusion, with a focus on empowering ethnic minorities and international communities to enhance participation and foster positive relations.
Overview
15
15
years of professional experience
4055
4055
years of post-secondary education
Work history
Community Development Worker
Aberdeenshire Council
08.2022 - 09.2025
- Collaborated with partners and community groups to ensure effective Community Learning & Development delivery under CLD (Scotland) regulations 2013.
- Led Local Community Learning Partnership in Formartine Aberdeenshire, enhancing connections among local partners for impactful learning projects.
- Designed individual and group learning programmes enabling access to SQA qualifications through a person-centred approach.
- Managed projects including employability programmes, ESOL classes, and mental health initiatives, training volunteers to run sessions for diverse learner groups.
- Secured SQA Assessor status to evaluate individual proficiency and competency levels.
- Engaged with schools and community groups to involve parents and support networks in family-focused learning activities.
- Organised holiday activity programmes and accredited courses to facilitate personal development and workforce reintegration.
- Delivered tailored support to families addressing behavioural challenges, enhancing parenting skills and family dynamics.
Community Development Worker
Aberdeen City Council
Aberdeen, Aberdeen City
10.2016 - 08.2022
- Engaged community groups in disadvantaged areas of Aberdeen, delivering essential support to families and individuals.
- Steered recruitment and supervision of volunteers for local inclusivity café, coordinating community programmes aligned with Aberdeen City Local Outcome Improvement Plan.
- Influenced steering groups with Police Scotland and health services to co-develop settlement programmes for families from Syria and Afghanistan.
- Consulted on mental health initiatives, aiding refugees in recovering from trauma and integrating into local networks.
- Seconded to Family Learning Team, developing tailored programmes for newcomers from Ukraine based on successful Syrian and Afghan models.
- Collaborated with minority ethnic communities to address integration priorities, providing personalised guidance on transition and referrals.
- Created integration programmes focused on education, health, housing, and social systems, addressing needs of individuals with No Recourse to Public Funds.
- Delivered critical support during COVID-19, facilitating access to passport, legal, and settlement services for resettlement programme participants.
Cabin Crew / Operation Officer
Easter Airways
Aberdeen, Aberdeen City
04.2012 - 10.2016
- Supported hundreds of passengers in short-haul and charter flights across the UK, building a global perspective in service delivery to deliver a truly first-class, inclusive passenger experience.
- Collaborated with a team of diverse nationalities to deliver high standards of service and safety, including transporting oil workers between Aberdeen and Scatsta airport on behalf of IAC.
- Delivered full passenger experience from boarding to disembarkment, performing all flight activities.
- Adapted to needs of passengers within flights, using problem-solving skills to identify solutions.
- Used refined influencing and negotiation skills to challenge negative customer behaviours mid-flight.
- Engaged positively and built effective working relationships with key clients, stakeholders and representatives.
Volunteer Immigration Adviser
Settled
08.2024 - Current
- Achieved OISC/IAA Level 1 accreditation.
- Advised EU citizens via email and phone on settled or pre-settled status applications.
- Focused on vulnerable groups, including children, elderly, and Roma communities.
- Provided advice in native languages to enhance understanding.
- Guided numerous EU citizens and families to successfully secure residency statuses.
- Participated in upskilling workshops to remain updated with EUSS guidance.
- Ensured compliance with case recording procedures for documentation accuracy.
- Delivered timely and accurate guidance under pressure.
Board Member (Voluntary)
Grampian Regional Equality Council (GREC)
Aberdeen, Aberdeen City
05.2022 - 09.2025
- Engaged with at-risk communities within Grampians to capture experiences for voting and non-voting members.
- Leveraged lived experience as a Czech Republic native to promote Equality, Diversity and Inclusion (EDI).
- Contributed to GREC's promotion by producing EDI thought leadership pieces and analysing discrimination data.
- Developed and implemented strategic plans for GREC to achieve equality outcomes.
- Selected for recruitment panel of future GREC directors, collaborating on interview questions with HR consultant.
- Chaired Membership Subcommittee, leading new membership strategy development.
- Collaborated with public and community groups to combat prejudice and advocate for policy changes.
- Represented GREC at celebratory events, fostering positive community relations through stakeholder engagement.
Chair (Voluntary)
Sunnybank Community Centre
Aberdeen, Aberdeen City
01.2011 - 12.2020
- Successfully led a Lottery-funded project and a sell-out theatre performance entitled “80 Minutes Around the World” that engaged pupils from local schools in celebrating diversity and inclusion within the community.
- Hosted a series of networking days that engaged 30+ partners from public and third-sector organisations which promoted services within the local community, with over 500 individuals attending regularly.
- Engaged local schools, volunteers, staff and promotion teams engage in projects that tackle prejudice and discrimination, celebrate diversity and build positive community relations.
- Contributed to the development of EDI consultancy work on how to support organisations in the community to build collective change around diversity and inclusion.
Education
Micro-Credentials (20 Credits) - Arts, Social Science
Queen Margaret University
Edinburgh 01.2025 - 06.2025
SQA Professional Development Awards - SCQF Level 6 PDA - Support Adult Literacy Learning
Glasgow Clyde College
LiBG Leadership in Board Governance - Leadership
Edinburgh Napier University
Edinburgh 01.2024 - 07.2024
Professional Development Course - Displacement & Humanitarian Intervention
University of St Andrews
St Andrews, Fife 03.2023 - 04.2023
SCQF Level 8 - Conduct the Assessment Process
SQA
MSc Community Education - Education
University of Dundee
Dundee, Dundee City 09.2020 - 07.2022
BA (Hons) - International Studies
The Open University
09.2013 - 07.2019
Skills
- Equality and diversity advocacy
- Community education
- Cultural Sensitivity
- Relationship building
- Stakeholder engagement
- Training Delivery
- Health, safety, and well-being
- Mental health support
- Project leadership
Languages
Fluent in English, Czech & Slovak / Beginner Italian
Additional Information
Membership: Member of Community Learning Development (CLD)
IT Skills: Full proficiency in Microsoft Office
Hobbies: Passionate about travel and exploring new cultures, with a keen interest in languages and learning. An active volunteer, reader and wild swimmer.
Timeline
Micro-Credentials (20 Credits) - Arts, Social Science
Queen Margaret University
01.2025 - 06.2025
Volunteer Immigration Adviser
Settled
08.2024 - Current
LiBG Leadership in Board Governance - Leadership
Edinburgh Napier University
01.2024 - 07.2024
Professional Development Course - Displacement & Humanitarian Intervention
University of St Andrews
03.2023 - 04.2023
Community Development Worker
Aberdeenshire Council
08.2022 - 09.2025
Board Member (Voluntary)
Grampian Regional Equality Council (GREC)
05.2022 - 09.2025
MSc Community Education - Education
University of Dundee
09.2020 - 07.2022
Community Development Worker
Aberdeen City Council
10.2016 - 08.2022
BA (Hons) - International Studies
The Open University
09.2013 - 07.2019
Cabin Crew / Operation Officer
Easter Airways
04.2012 - 10.2016
Chair (Voluntary)
Sunnybank Community Centre
01.2011 - 12.2020
SQA Professional Development Awards - SCQF Level 6 PDA - Support Adult Literacy Learning
Glasgow Clyde College
SCQF Level 8 - Conduct the Assessment Process
SQA
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